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Energy Operations Specialist
2 months ago
At Shell, we're committed to delivering exceptional customer experiences and driving operational excellence in our energy operations. As an Energy Operations Specialist, you'll play a critical role in supporting our Flex Operations team, ensuring seamless delivery of highly effective and efficient operational processes to our customers on flexible supply agreements.
Key Responsibilities:
- Deliver Flex customer journeys, working closely with the Flex Operations Manager to support communications with customers, including process new flex customer registrations, renewals, and contract changes.
- Prepare accurate and timely invoices for flex customers, including calculation of accurate Flex Supply cost and application of industry charges.
- Support analysis and diagnostics to address customer queries, requests, and complaints.
- Deliver operational requirements within Flex Customer SLAs.
- Assist with the production and explanation of energy budgets for customers.
- Develop customer account reconciliations, including Pass-Through and Flex billing reconciliations.
- Maintain a good working knowledge of the most recent Gas and Electricity market movements to enhance analysis and analytical reports provided to customers.
- Support compliance audits and billing assurance activities.
- Maintain high-quality records, databases, and files.
- Support the Flex Operations Manager to identify inefficiencies within current processes and systems and suggest ideas for improvements.
- Maintain regulatory compliance, including Ofgem and Elexon.
- Adhere to group quality standards focused on creating operational excellence.
Requirements:
- Significant experience in servicing flexible energy contracts.
- Experience working with Junifer for operational delivery to Flex customers (ideal).
- Commercial awareness, including analytical skills.
- Strong attention to detail and problem-solving skills.
- Enthusiastic and driven, able to achieve deadlines.
About Shell:
Shell is a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK's growing energy demand, whilst using innovative technologies to develop cleaner energy.
Why Join Shell?
At Shell, we're committed to creating a more equitable, inclusive, and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.
