Flex Operations Specialist
3 weeks ago
Role Overview
Shell is seeking a skilled Flex Operations Specialist to support the development of our new Flex Operations team. This team is responsible for delivering highly effective and efficient operational processes to support customers on flexible supply agreements.
As a Flex Operations Specialist, you will work closely with the Flex Operations Manager to deliver operational requirements within Flex Customer SLAs. This includes preparing accurate and timely invoices for flex customers, supporting analysis and diagnostics to address customer queries, and maintaining a good working knowledge of the most recent Gas and Electricity market movements.
Key Responsibilities
- Deliver Flex customer journeys, working with the Flex Operations Manager to support communications with customers.
- Prepare accurate and timely invoices for flex customers, including calculation of accurate Flex Supply cost and application of industry charges.
- Support with analysis and diagnostics to address customer queries, requests, and complaints.
- Deliver operational requirements within Flex Customer SLAs.
- Assist with the production and explanation of energy budgets for customers.
- Develop customer account reconciliations, including Pass-Through and Flex billing reconciliations.
- Maintain a good working knowledge of the most recent Gas and Electricity market movements to enhance analysis and analytical reports provided to customers.
- Support compliance audits and billing assurance activities.
- Maintain high-quality records, databases, and files.
- Support the Flex Operations Manager to identify any inefficiencies within the current processes and systems and suggest ideas for improvements.
- Maintain regulatory compliance, including Ofgem and Elexon.
- Adhere to group quality standards focused on creating operational excellence.
Requirements
- Significant experience in servicing flexible energy contracts.
- Experience working with Junifer for operational delivery to Flex customers (ideal).
- Commercial awareness, including analytical skills.
- Strong attention to detail and problem-solving skills.
- Enthusiastic and driven, able to achieve deadlines.
About Shell
Shell is a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme.
At Shell, we believe there's a better way to power your business. We offer businesses across Britain 100% renewable electricity as standard, and our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap.
Why Work at Shell?
We're a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
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