Transportation Operations Specialist
4 weeks ago
NOC (Network Operations Center) is the central command and control center for Amazon's transportation network, ensuring timely and hassle-free pick-up and delivery of freight across multiple geographies. The Transportation Operations Specialist plays a critical role in resolving exceptions and keeping stakeholders informed. With a focus on process improvement and automation, this role drives the smooth functioning of Amazon's transportation network, impacting customer satisfaction and on-time delivery.
Purview of the Role
The Transportation Operations Specialist will work closely with business and operations teams to analyze network data, identify trends, and propose process changes to streamline operations. This role requires strong analytical and problem-solving skills, with the ability to communicate complex information clearly and concisely. The successful candidate will be passionate about their work, detail-oriented, and have excellent customer-relationship skills.
Key Responsibilities
- Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
- Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
- Strong analytical, mediation, and problem resolution skills.
- Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Requirements
- 10-24 months of work experience.
- Good communication skills - the Transportation Operations Specialist will be facilitating the flow of information between external teams.
- Proficiency in Advanced Excel (pivot tables, vlookups).
- Demonstrated ability to work in a team in a very dynamic environment.
- Proficient in speaking & reading Hindi, Tamil, and English languages.
- Logistics background and lean/six sigma training is a plus.
- Proficient in SQL, Python.
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