Customer Success Technical Specialist

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full time

Technical Service Advisor
Are you adept at resolving issues and looking for a fresh challenge?

We are in search of a Technical Service/ Customer Success Advisor for a reputable manufacturing organization.


Position Overview:


  • Collaborating with the technical department
  • Delivering customer assistance through multiple channels
  • Supporting clients with product implementation
  • Notifying the software support team of integration challenges
  • Suggesting enhancements to the software team
  • Conducting evaluations on new drivers and updates
  • Guiding customers on product choices
  • Overseeing evaluation units for distribution
  • Executing additional responsibilities as directed by the Technical Director

Qualifications and Skills:


  • Familiarity with programming is a plus
  • Previous experience in Customer Service/Technical roles is advantageous
  • Strong analytical and problem-solving capabilities
  • Exceptional communication skills

Company Benefits:


  • Generous vacation allowance
  • Retirement plan
  • Life insurance coverage
  • Comprehensive health insurance
  • Holiday shutdown period


If you believe you possess the necessary skills for this role, we encourage you to reach out to us.



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