Front End Risk Account Manager

2 weeks ago

Metropolitan Borough of Solihull, United Kingdom https:jobs-redefined.cositemap Full time
Job Title: Front End Risk Account Manager

As a key member of our team, you will be responsible for overseeing and controlling dealer risk for the Stock Funding Portfolio. This includes risk analysis, negotiations, collections, and providing training and mentoring to dealers and their support staff on how to run their stocking plans.

Key Responsibilities:
  • Mitigate Financial Risk: Actively negotiate with car dealers to recover outstanding funds and prevent financial losses, while balancing assertiveness and professionalism to protect the company's financial interests and help support our growth ambitions.
  • Dealer Account Management: Review and identify potential exposure situations by working Early Warning Indicator Reports, Monthly Stock Audits, and work alongside our field risk, audit and sales teams to direct the course of action to be taken.
  • Dealer Support and Education: Work closely with dealers and their support staff to re-educate those with performance issues and bring their account management and performance back in line with our dealer funding guidelines and legal agreement.
  • Partnership and Support: Support the Dealer Services Team with dealer queries and support with risk-based queries on a day-to-day basis as well as support with the sale and disposal of terminated assets at our auction houses.
Requirements:
  • Experience in talking to customers, negotiating with people and navigating difficult situations, preferably in a Motor Finance, Motor Industry or a B2B setting.
  • Experience of coaching customer behaviour related to account performance.
About Us:

We're Secure Trust Bank Group, an award-winning bank providing savings accounts and lending services to over one million customers. We're committed to giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives.

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