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Operations Manager
2 months ago
Job Title: Venue Operations Manager
Job Summary:
Empower Digital Limited is seeking a highly skilled Venue Operations Manager to lead the track team and manage operations at our venue. As a key member of our team, you will work closely with our General Manager to deliver an exceptional customer experience and maintain the highest standards of venue presentation.
Key Responsibilities:
- Take ownership of track operations, team management, and venue presentation to ensure seamless delivery of events.
- Collaborate with the General Manager to recruit, onboard, and develop the track team, ensuring compliance with company policies and procedures.
- Develop and implement training programs to ensure all team members are well-prepared to deliver excellence.
- Conduct regular team reviews and appraisals to foster continuous improvement and growth.
- Liaise with various departments to synchronize efforts and ensure effective communication.
- Fulfill the role of a Race Director/Duty Manager as required.
- Master our computer systems to ensure seamless operations and efficient data management.
- Work closely with the General Manager to manage financial transactions and documentation.
- Ensure accurate reporting of staff absences and contract-related matters to Group HR.
- Uphold company policies and procedures, emphasizing track team presentation, health & safety, and first aid.
- Communicate effectively with customers, addressing inquiries and ensuring satisfaction.
- Oversee the maintenance and cleanliness of the kart fleet, utilizing test data for optimal performance.
- Collaborate with the General Manager to address equipment maintenance needs.
- Ensure venue setup, close-down procedures, and presentation levels meet company standards.
- Coordinate with departments to meet event timing and customer expectations.
- Embrace evolving tasks to accommodate customer needs and business demands.
Candidate Profile:
- Excellent communication, organisational, and interpersonal skills.
- Prior experience in a customer service team environment.
- Proficiency in outdoor work environments preferred.
- Knowledge of marshalling techniques desirable.
- Keen attention to detail and a confident manner.
- Proven experience in team management.
- First Aid at Work certificate is advantageous.
- Computer literacy, including MS Office proficiency.
- Strong common sense and problem-solving abilities.
- Experience within the Motorsport and/or leisure industry would be advantageous.
How to Apply:
Interested candidates should submit their CV and covering letter with salary expectation, quoting job ref: VOM24.
