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Concierge Services Specialist

2 months ago

London, Greater London, United Kingdom Rendall & Rittner Full time

Exciting Opportunity in Property Management

Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a skilled Concierge to join their team.

Key Responsibilities:

  • Provide exceptional customer service to residents and guests, ensuring a positive and safe environment.
  • Lead and engage with the team to drive performance and excellence in customer service.
  • Proactively identify opportunities to improve the development's performance and implement effective solutions.
  • Manage and resolve resident queries and complaints in a timely and professional manner.
  • Build strong relationships with residents, guests, and external contractors to ensure a seamless experience.
  • Deliver great customer service, manage complaints, and work safely in a team environment.

Why Rendall & Rittner:

Award-Winning Company: Join a respected and celebrated company known for delivering exceptional property management services.

Career Growth Opportunities: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Competitive Compensation and Benefits: Enjoy a competitive salary, discretionary bonuses, and a range of benefits, including a pension plan and employee assistance programs.

Team Spirit and Collaboration: Be part of a collaborative work environment where your team and relationships matter.

Development Details:

This position is based in a vibrant residential development, with access to public transport and a range of amenities.

Requirements:

  • Passionate about delivering exceptional customer service and creating a positive environment.
  • Expert in customer service, with a track record of managing complaints and working safely.
  • Proactive and skilled in identifying opportunities to drive performance and excellence.
  • Strong communication and interpersonal skills, with the ability to build relationships with residents, guests, and external contractors.
  • Able to work effectively in a team environment and contribute to a collaborative work culture.