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Product Management Operations Specialist
2 months ago
About Reapit
Reapit stands as the pioneering provider of comprehensive business technology solutions tailored for estate agencies of varying scales. For over 25 years, we have empowered sales and lettings agents to cultivate relationships and expand their enterprises. Our technology seamlessly connects property professionals across Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants, and landlords, facilitating transformative relationships.
In the UK and Ireland, Reapit’s premier technology suite equips estate and lettings agents with robust tools for lead generation, sales, lettings, property management, block management, client accounts, key management, and analytics, all supported by a secure infrastructure.
Globally, our technology is utilized by over 78,000 agents in more than 15,000 branches, managing over a million properties. This enables them to operate their businesses effectively, seize growth opportunities, manage properties, collect rents, engage with clients, and deliver exceptional customer experiences consistently.
Your Role
As the Product Operations Manager at Reapit, you will oversee the alignment of roadmap documentation, serve as the guardian of agile methodologies, and manage pricing strategies and global go-to-market coordination within the product organization. You will also synchronize marketing initiatives to ensure a unified strategy and execution across the organization. Your contributions will be vital in propelling product success through collaboration with senior leadership, process optimization, and cross-functional alignment.
Key Responsibilities
- Strategic Planning and Execution: Collaborate with senior product management and delivery leaders to establish and execute product strategies. Maintain a global roadmap artifact reflecting individual product roadmaps in consultation with Heads of Product Management.
- Process Improvement: Enhance and streamline product development processes for increased efficiency. Adopt best practices for product management, particularly agile methodologies.
- Cross-functional Coordination: Work with engineering, marketing, sales, and customer support to ensure product success. Foster communication and collaboration among teams to maintain alignment.
- Performance Monitoring: Define and monitor key performance indicators (KPIs) for product performance. Conduct regular assessments to evaluate product performance and identify improvement areas.
- Capital Allocation Management: Ensure proper implementation of the capital allocation model across the organization, providing assurance to the Chief Product Officer.
- Customer Insights and Feedback: Collect and analyze customer feedback to guide product development. Conduct market research to gauge customer needs and industry trends.
- Risk Management: Identify potential risks throughout the product lifecycle and devise mitigation strategies. Ensure compliance with relevant regulations and standards.
- Product Lifecycle Management: Oversee the entire product lifecycle from ideation to launch and beyond, ensuring successful product launches and conducting post-launch evaluations.
- Reporting and Communication: Regularly update senior management on product status, risks, and opportunities. Ensure effective communication across all organizational levels.
Who We Seek
At Reapit, we value individuals who resonate with our core values and exhibit the right attitudes and behaviors for success. While some requirements may be essential, we encourage all interested candidates to reach out.
Requirements:
- 5+ years of experience in product management.
- Demonstrated experience in go-to-market (GTM) planning and execution.
- Proficient in crafting and managing product narratives.
- Familiarity with scalable agile frameworks for enterprises, especially SAFe.
- Leadership experience in an organization utilizing SAFe.
- Attention to detail with the ability to convey complex ideas and solutions clearly and effectively.
Preferred Qualifications:
- Master's degree in Business or a related field.
- Scaled Agile Framework (SAFe) certifications or similar credentials.
Your Impact and Success
As a Product Operations Manager, your early contributions are expected to manifest as follows:
- Within 1 Month: Gain proficiency in Reapit's product processes and tools, engaging with key stakeholders to understand the business's holistic view and the product organization's influence. Attend essential meetings to identify immediate priorities and risks for your assigned products.
- Within 3 Months: Establish strong working relationships with the UKI Product, Partnerships, Platform Engineering, and Marketing teams. Actively participate in key meetings and take ownership of product discovery and requirements definition.
- Within 6 Months: Become a pivotal member of the UKI Product function, demonstrating a solid understanding of Reapit’s customers and target market. Consistently deliver high-quality content related to user story definition and backlog management.
What We Offer
We embrace a Flexible Working Policy, encouraging in-office work 1-2 days a week.
At Reapit, you have the opportunity to make a significant impact, with genuine prospects for personal growth. Expect a competitive salary and a range of benefits, including:
- 5.5% employer pension contribution.
- 24 days of annual leave (plus a day for your birthday), increasing by one day for each year worked (capped at 28 days).
- Closure over Christmas to spend time with family and friends.
- Formal and in-house training for your learning and development, plus access to the world's largest online learning library.
- Health benefits, including Gym Flex and annual flu vaccinations.
- Season ticket loan.
- Regular social events, including monthly culinary experiences delivered to the office.
- Opportunities for retail benefits and savings through our partner.
Inclusivity Commitment
We are dedicated to fostering a more inclusive and diverse workplace. Our hiring process emphasizes not only experience and relevance but also alignment with our values and the right attitudes for success.
We strive to create an empowering environment where all employees feel supported and respected. We welcome new ideas and approaches while valuing the contributions of every team member.
