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Operations Manager

2 months ago


Ashford, Kent, United Kingdom Victim Support Full time
About the Role

This is a challenging and rewarding role that requires a strong leader to manage a diverse team of staff and volunteers working with victims of crime, with a particular focus on those affected by stalking.

As our Operations Manager in the Community Team, you will be responsible for the daily activities of the team, meeting with funders and external partners, and providing a voice for victims.

Key Responsibilities
  • Lead a team of staff and volunteers working with victims of crime, with a focus on those affected by stalking.
  • Meet with funders and external partners to discuss service delivery and outcomes.
  • Represent Victim Support and provide a voice for victims in the community.
  • Manage competing priorities, diverse personalities, and build partnerships with other agencies.
  • Ensure the team is delivering quality outcomes and meeting set targets and goals.
Requirements
  • Proven leadership experience in a similar role.
  • Ability to lead a team working across multiple issues.
  • Knowledge and understanding of stalking and its impact on victims.
  • Qualified ISAC or willingness to obtain this qualification once in post.
  • Ability to work independently and manage challenging caseloads effectively.
  • Experience of working in partnership with other agencies and departments.
  • Excellent communication and representation skills.
About Us

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales.

We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

What We Offer
  • A competitive rewards and benefits package.
  • Flexible working options, including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity, and paternity payments.
  • High Street, retail, holiday, entertainment, and leisure discounts.
  • Access to our financial wellbeing hub and salary-deducted finance.
  • Employee assistance program and wellbeing support.
  • Ongoing training and support with opportunities for career development and progression.