German-speaking Technical Support Specialist II
3 months ago
Position Overview: At Zebra, we pride ourselves on being a collective of innovators dedicated to enhancing everyday experiences through our advanced solutions. Our commitment to curiosity and collaboration drives us to anticipate the needs of our clients and partners, addressing their challenges with creativity and care. Being part of Zebra Nation means you are valued and respected, contributing to a diverse team that is redefining the future of work for organizations and their stakeholders. Here, you will find opportunities to grow and lead within a progressive company, shaping your career path while engaging in meaningful causes that resonate with you.
We are seeking a customer-oriented specialist fluent in German, with expertise in applications, to join our dynamic team. In this capacity, you will provide support to our clientele based in Germany.
As the voice of our customers, you will engage with stakeholders and end-users to ensure an exceptional experience with Zebra's products and services. This role focuses on post-sales relationships, where you will be responsible for delivering superior service and solutions.
Key Responsibilities:- Guarantee comprehensive service and solution delivery to achieve optimal customer outcomes.
- Manage client relationships and oversee satisfaction levels for designated accounts.
- Serve as the primary liaison for clients, maintaining professionalism to foster client retention and renewal.
- Engage in regular meetings with customers and partners to assess service plans and propose enhancements.
- Advise clients on new offerings and upsell opportunities to assist in resolving their business challenges.
- Achieve cost reduction targets while demonstrating accountability for revenue goals in alignment with Sales.
- Support service delivery readiness for complex accounts, including multinational or key customers.
- Analyze customer-provided data to facilitate informed business decisions.
- Ensure compliance with customer SLAs/KPIs and uphold quality standards.
- Prepare territory/vertical readiness for new product launches and offerings.
- Develop service reference case studies to differentiate our services and solutions from competitors.
- Bachelor's degree.
- 2-5 years of relevant experience.
- Fluency in English and German, both written and verbal.
- Familiarity with HTML, SQL, server management, JavaScript, and CSS; hands-on experience is advantageous.
- Intermediate proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong customer service orientation and values.
- Exemplary professional conduct (attendance, teamwork, time management).
- Excellent communication skills, including active listening and clear, concise information delivery.
- Understanding of key financial metrics.
- Comprehensive knowledge of job-related processes and procedures.
- Ability to design and present reports for clients.
To safeguard candidates from online fraudulent activities related to fake job postings, please note that our recruitment team will only communicate via official email accounts. Applications are accepted exclusively through our applicant tracking system, and we will not request personal identifying information outside of this platform. If you suspect identity theft, please contact your local authorities.
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