Retail Store Director
1 week ago
As a Store Manager at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that fosters growth and development.
Key Responsibilities:
- Guiding and engaging your team to achieve excellent standards and results in line with the Trading plan
- Creating a culture of learning, support, and recognition, where colleagues feel valued and empowered to develop their skills and knowledge
- Playing a key role in ensuring colleagues are supported, set clear targets, and are aware of their performance
- Working with Head Office to share knowledge of the local environment and maximize local opportunities and community involvement
- Developing and implementing a robust people and succession plan, working with the Region to support people development and succession planning
- Keeping teams informed about store business performance and challenging areas for improvement
- Creating a sense of pride within the store, ensuring colleagues and customer facilities are of a good standard, and that we operate safely and legally
Requirements:
- Current Store Manager (or equivalent) in a fast-paced retail or similar environment, with multi-site experience preferred
- Confident in energizing, influencing, and motivating store management and teams to deliver exceptional service and performance
- Organized, proactive, and able to prioritize at pace in a fast-paced retail environment
- Experience in managing the employee lifecycle, from recruitment to ongoing performance reviews
- Proven people development experience, focused on fostering a supportive, productive, efficient, and inclusive environment
- Strong stakeholder management experience, able to influence and communicate with teams, peers, head office colleagues, and senior stakeholders with gravitas and conviction
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