Service Manager

2 weeks ago


Sutton Coldfield, Birmingham, United Kingdom The Forward Trust Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to lead the delivery of our substance misuse and recovery support services at HMP Downview. As a key member of our team, you will be responsible for managing a team of Team Leaders and practitioners to deliver our contractual business plan and service model.

Key Responsibilities
  • Lead the delivery of our substance misuse and recovery support services, ensuring that contractual targets are met and service improvement plans are implemented.
  • Develop and advance relationships with a wide variety of stakeholders, including Prison and Probation Service Personnel, Commissioners, and representatives from other agencies.
  • Monitor the performance of the project against the Service Level Agreement and report on successes to stakeholders.
  • Communicate new developments to team members and make full use of support offered by head office functions.
Requirements
  • A proven track record of managing and developing teams within health or justice services.
  • Ability to report complex data and collate reports for stakeholders and the Senior Management Team.
  • A passion to help and support people who are marginalized in society.
What We Offer
  • Training opportunities and career development.
  • Flexible working arrangements.
  • Season Ticket Loan Scheme.
  • Cycle to work scheme.
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
  • Contributory Pension Scheme.
  • Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter.
  • Death in Service Payment (2x annual salary).
  • Critical Illness Insurance (subject to qualifying criteria).


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