Senior Claims Coordinator

9 hours ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Job Title: Senior Claims Co-ordinator

Job Summary:

We are seeking a highly organized and detail-oriented Senior Claims Co-ordinator to join our team at Davies Group. As a key member of our claims team, you will be responsible for providing exceptional customer service and supporting our Loss Adjusters and Team Leaders in their day-to-day roles.

Key Responsibilities:

  • Deliver excellent customer service to our customers and clients
  • Support the Loss Adjuster to manage the customer experience throughout the claim, and deliver a high level of customer satisfaction
  • Undertake daily tasks within agreed SLA's
  • Chase suppliers both internal and external to ensure a smooth and efficient claim journey
  • Demonstrate the ability to make decisions whilst taking into account the customer's circumstances and client philosophies
  • Ensure the correct procedures are adhered to when dealing and resolving all informal and formal complaints in accordance with our Company standards
  • Understand the Data Protection procedures
  • Understand company systems and procedures
  • Demonstrate flexibility depending on customer demands
  • Recognise where there are inconsistencies during the claims process and escalate to Line Manager
  • Take Escalation Calls
  • Manage Special Inbox

Requirements:

  • Excellent communication and organisational skills
  • Computer literacy together with the ability to organise your own workload is essential
  • Accuracy, attention to detail and an investigative approach
  • Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand
  • Ability to work actively as part of a team and contribute towards delivering team performance
  • Ability to actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs
  • Ability to be proactive in identifying problems and escalate to Team Leader
  • Flexible and committed to a career
  • Ability to work in a fast-paced and changing environment with the ability to embrace change positively
  • Flexibility around extended hours at busy periods

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