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Membership Support Advisor

2 months ago

Glasgow, Glasgow City, United Kingdom David Lloyd Clubs Full time
Membership Support Advisor

We are seeking a highly motivated and customer-focused individual to join our Membership Support team as a Membership Support Advisor. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their queries, and resolving any issues they may have.

About the Role:

  • Provide excellent customer service to our members via multiple channels, including phone, email, and in-person.
  • Respond to member queries and resolve any issues in a timely and professional manner.
  • Work collaboratively with the Membership Team to ensure seamless delivery of services to our members.
  • Contribute to the development and implementation of new initiatives to improve member satisfaction and retention.

What You'll Need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven experience in a customer-facing role, preferably in a membership-based organization.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Free Club Membership for you and your family.
  • Discounts on our products and services.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].