Spa Operations Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom The Greenway Hotel & Spa, Cheltenham Full time
Job Title: Spa Manager

We are seeking an exceptional Spa Manager to join our team at The Greenway Hotel & Spa, Cheltenham. As a key member of our management team, you will be responsible for the day-to-day operations of our spa, ensuring that our guests receive an exceptional experience.

Key Responsibilities:
  • Oversee the reception desk, diary management, and general spa operations
  • Lead a team of therapists, receptionists, and general assistants to deliver exceptional guest experiences
  • Develop and implement strategies to drive sales and revenue growth
  • Manage budgets, stock control, and financial reporting for the spa
  • Contribute to the development of the spa team, providing training and opportunities for personal growth
Requirements:
  • Proven experience in spa management, preferably in a luxury hotel or spa environment
  • Commercial acumen and ability to maximize revenues through diary management and therapist utilization
  • Strong leadership and motivational skills, with the ability to nurture and develop staff
  • Previous experience in training and developing staff, with a passion for apprenticeships and continuous learning
  • Ability to work regular weekends, with a focus on delivering exceptional guest experiences
What We Offer:
  • Enhanced annual leave entitlement, rising to 33 days with service
  • Fairly distributed service charge/gratuities paid monthly
  • Flexible pay dates via Wagestream
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities
  • Access to our wellbeing centre with Hello Fresh recipes, fitness videos, and money management tools
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties
  • Support via our Wellbeing Strategy, based on Money, Mind, Body, and Heart
  • Access to Eden Engage, our employee portal with regular team news
  • Grow with us via apprenticeships and bespoke leadership programmes
  • Enhanced family-friendly policies, with a focus on supporting our employees during significant life events

We are committed to providing a great place to work, with a values-led approach based on Heart, Honesty, Spirit, and Team. We are proud to be members of the Hoteliers Charter and are committed to providing equitable workplaces, seeking to recruit, develop, and retain talented people from diverse backgrounds and perspectives.



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