Current jobs related to Account Support Specialist - Derby, Derby - Trinity Fire & Security Systems

  • Technical Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced Technical Support Specialist to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues.Key Responsibilities:* Provide technical support to clients via phone, email, and remote...

  • Mental Health Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we're seeking a dedicated and compassionate Mental Health Support Specialist to join our team in Derby, Derbyshire. As a Recovery Coach, you'll play a vital role in providing person-centred care and support to individuals with mental health support needs.Your key responsibilities will include:Developing strong relationships with...

  • Accounts Receivable Team Lead

    1 month ago

    Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Accounts Receivable Team Leader Job DescriptionYour new role at Hays Specialist Recruitment Limited involves leading a small, goal-driven team as an AR Team Leader. As a key member of a dynamic department, you will be responsible for supervising daily operations, ensuring transactional procedures and controls are executed within agreed KPIs, and fostering a...

  • Accounts Receivable Team Lead

    1 month ago

    Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Accounts Receivable Team Leader Job DescriptionYour new role at Hays Specialist Recruitment Limited involves leading a small, goal-driven team as an AR Team Leader. As a key member of a dynamic department, you will be responsible for supervising daily operations, ensuring transactional procedures and controls are executed within agreed KPIs, and fostering a...

  • Accounts Payable Specialist

    2 weeks ago

    Derby, Derby, United Kingdom STERIS Full time

    At STERIS, we strive to create a healthier and safer world by providing innovative healthcare and life science solutions.Job SummaryWe are seeking an experienced Accounts Payable specialist to join our team. The successful candidate will be responsible for processing payments to suppliers, managing cash flows, and maintaining accurate financial records.Key...

  • Senior Accountant

    2 weeks ago

    Derby, Derby, United Kingdom Reed Full time

    Reed Practice is supporting a leading Derby-based firm to recruit an experienced Accountant/Tax Specialist to join their successful team.As a key member of the team, you will provide expert accounting and taxation services to clients, ensuring accurate and timely completion of financial statements and tax returns.The ideal candidate will have a strong...

  • Assistant Business Unit Accountant

    5 days ago

    Derby, Derby, United Kingdom NHS Full time

    Financial Support RoleWe are seeking an experienced Financial Support Specialist to join our Finance team within the Surgery Division at University Hospitals of Derby and Burton NHS Foundation Trust.This is an exciting opportunity for an ambitious and highly motivated individual to work in a fast-paced Management Accounts Team.The successful candidate will...

  • Customer Support Specialist

    2 months ago

    Derby, Derby, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Customer Support Specialist

    2 months ago

    Derby, Derby, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Accounts Payable Specialist

    2 months ago

    Derby, Derby, United Kingdom STERIS Full time

    About STERIS STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. Position Summary We are seeking a dedicated Accounts Payable Specialist to...

  • Accounts Payable Specialist

    2 months ago

    Derby, Derby, United Kingdom STERIS Full time

    About STERIS STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. Position Summary We are seeking a dedicated Accounts Payable Specialist to...

  • Senior Auditor and Accounts Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Clark Wood Full time

    Clark Wood is seeking a highly skilled Senior Auditor and Accounts Specialist to join their team in Derby. The ideal candidate will have experience in general practice, including audit assignments, accounts preparation, and tax returns.Key ResponsibilitiesProvide expert advice to owner-managed businesses on accounts and business advisory matters.Lead audit...

  • Senior Accountant

    3 weeks ago

    Derby, Derby, United Kingdom Robert Walters Full time

    Senior Accountant - Fixed Assets SpecialistRobert Walters is seeking a highly skilled Senior Accountant to join their team as a Fixed Assets Specialist. As a key member of the accounting team, you will be responsible for managing and maintaining the company's fixed assets, ensuring compliance with accounting standards and providing accurate financial...

  • Senior Accountant

    3 weeks ago

    Derby, Derby, United Kingdom Robert Walters Full time

    Senior Accountant - Fixed Assets SpecialistRobert Walters is seeking a highly skilled Senior Accountant to join their team as a Fixed Assets Specialist. As a key member of the accounting team, you will be responsible for managing and maintaining the company's fixed assets, ensuring compliance with accounting standards and providing accurate financial...

  • Housing Support Professional

    2 weeks ago

    Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited is for a Housing Support Worker on a full time basis in the Derbyshire area.As a Housing Support Worker, you will have your own caseload of customers with complex needs such as homelessness, substance misuse, a history of offending etc and managing their support plans with them to promote and sustain...

  • Mental Health Support Specialist

    1 week ago

    Derby, Derby, United Kingdom Creative Support Full time

    At Creative Support, we are seeking a dedicated and enthusiastic Recovery Support Worker to join our team in Derby, Derbyshire. This role offers a unique opportunity to make a positive impact on the lives of individuals with mental health support needs.As a Recovery Support Worker, you will be responsible for providing excellent tenancy support to our...

  • Mental Health Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Creative Support Full time

    Are you passionate about providing person-centred care and support to individuals with mental health support needs?Creative Support is looking for a skilled and enthusiastic Recovery Support Worker to join our friendly staff team in Derby, Derbyshire.As a Recovery Support Worker, you will be providing excellent tenancy support to residents with mental health...

  • Mental Health Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Creative Support Full time

    At Creative Support, we are passionate about providing high-quality care and support to individuals with mental health needs. We are seeking a dedicated and enthusiastic Recovery Support Worker to join our team in Derby, Derbyshire.Your role will involve developing warm and trusting relationships with service users, enabling them to enjoy their time at the...

  • Housing Support Professional

    2 weeks ago

    Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited involves working as a Housing Support Worker in the Derbyshire area. You will be responsible for managing a caseload of customers with complex needs, such as homelessness and substance misuse, and developing support plans to promote and sustain tenancies. Key responsibilities include: Managing customer...

  • IT Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Service Desk Analyst OpportunityWe are seeking an experienced Service Desk Analyst to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide 1st and 2nd line technical support over the phone, via email, and with remote log onMonitor...

Account Support Specialist

2 months ago

Derby, Derby, United Kingdom Trinity Fire & Security Systems Full time

Job Summary

The position of Key Account Support is crucial to the business contract management for both customer satisfaction and business profitability. This role holds financial accountability for the contract's profitability and will be measured on an ongoing basis by achieving contractual Service Level Agreements (SLAs). The candidate must be able to operate in a fast-paced environment, work to strict timelines, and adapt to meet the varying needs of the customer based on the contract. This role requires understanding, anticipating, and delivering client needs while building effective relationships.

Key Responsibilities

Operational Duties

  • Manage client portal (Health and Safety) by updating information in line with customer SLAs.
  • Serve as the first point of contact and escalation for clients.
  • Act as the main conduit of information to and from the central service team.
  • Review and manage effective planning of all tasks for the central service team.
  • Proactively communicate with the central service team, client, and Contract Manager to ensure all SLAs and Key Performance Indicators (KPIs) are achieved.
  • Administer all resulting works following the initial Preventative Maintenance / Remedial visits undertaken within the client's portal.
  • Perform other duties assigned by the Contract Manager, adapting to a reactive environment as requirements change.

Key Competencies of Job Holder Skills:

  • Ability to communicate fluently with customers and internal staff.
  • Ability to resolve customer-related issues.
  • Ability to work as a positive and self-motivated team member.
  • Ability to prioritize workloads to meet agreed deadlines.
  • Experience with using Service Management systems, Key Performance Indicators, and Customer Portals.
  • Strong experience with Microsoft Office, with a minimum level of beginner to intermediate for Microsoft Excel.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.