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Hotel Receptionist

2 months ago


North West London, United Kingdom Danubius Hotel Full time

About the Role

We are seeking a highly skilled and enthusiastic Hotel Receptionist to join our Front Office team at Danubius Hotel. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities

  • Greet guests upon arrival and make them feel at ease
  • Process check-ins and provide information about hotel facilities and services
  • Take bookings and record details in our online system
  • Provide advice and information about local attractions and amenities
  • Process guest charges and create final bills at check-out
  • Assist with special requests and resolve any guest complaints or issues
  • Liaise with housekeeping staff to ensure rooms are available for check-in

Requirements

  • Previous experience as a Hotel Receptionist or in a similar role
  • Excellent customer service skills and a friendly demeanor
  • Good level of spoken and written English
  • Ability to work in a fast-paced environment and multitask

What We Offer

  • Permanent full-time position with a competitive salary
  • Opportunity to work in a dynamic and growing hotel company
  • Meals on duty and uniform laundry service
  • Pension scheme with enhanced employer contributions
  • Discount travel program in Danubius hotels