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Client Support Coordinator
2 months ago
Optionis is seeking a highly skilled Account Operations Specialist to join our team on a 9-12 month fixed-term contract.
The Account Operations Specialist will work closely with Sales Account Managers to resolve operational queries and educate clients. Key responsibilities include:
- Providing operational support to recruitment agency clients
- Problem-solving client queries
- Investigating root causes of queries
- Ensuring high standards of compliance and customer service
- Meeting KPIs and coordinating with other departments
- Adhering to GDPR regulations
Required skills and experience:
- Experienced administrator with knowledge of umbrella operations
- Strong problem-solving skills
- Client-focused with high-level customer service skills
- Computer literate and good communicator
- Task-oriented and results-driven
- Ability to adapt communication style
We offer a competitive salary, flexible working options, private medical and dental insurance, study support, company pension, mental health support, flexible environment, and more.
