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Healthcare Operations Coordinator

3 months ago

Hayes, Greater London, United Kingdom Uniphar Group Full time

Company Culture at Uniphar

At Uniphar, our ethos is driven by four fundamental cultural pillars:

1. We prioritize our people, ensuring that we act with integrity and advocate for their needs.

2. We nurture an entrepreneurial mindset, embracing adaptability, commitment, and resilience in our operations.

3. Our unified purpose connects our diverse business sectors and workforce.

4. Trust is central to our operational framework.

Explore our Employee Value Proposition to understand the benefits of being part of our organization:

Role Overview

The Healthcare Program Coordinator is tasked with overseeing the operational execution of the Durbin Early Access Programs, focusing on healthcare professionals.

Key Responsibilities:

  • Manage and prioritize all inquiries from healthcare professionals through dedicated program communication channels.
  • Collaborate closely with the Project Management team to grasp the specific KPIs and deliverables of each program.
  • Assist prescribing physicians and pharmacists with general inquiries, directing medical questions to the Pharmaceutical Sponsor as necessary.
  • Oversee the qualification process in accordance with relevant Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for healthcare professionals and hospitals wishing to register with Durbin.
  • Manage hospital and wholesaler accounts within Durbin systems, coordinating with Quality and Finance teams for account setup and revalidation as required.
  • Evaluate new requests, including the assessment of registration forms and basic criteria for patient enrollment into each program by their prescribing physician.
  • Work alongside the Regulatory/Supply Chain team to identify legal pathways and importation requirements for each country, guiding healthcare professionals through the application process as needed.
  • Process sales orders within the ERP system for billing purposes.
  • Coordinate with the warehouse for order picking and packing, ensuring all necessary shipping documentation is provided.
  • Complete bookings on courier platforms for the collection and delivery of shipments to institutions, ensuring timely and compliant product delivery.
  • Communicate with couriers regarding packaging, transportation routes, and end-to-end tracking to ensure products are received under required storage and temperature conditions.
  • Assist in generating client reports on program metrics.
  • Issue invoices for product orders and manage the submission of invoices into hospital and site systems.
  • Collaborate with internal finance colleagues for the reconciliation of overdue accounts and incoming invoice payments.

Candidate Qualifications:

  • Preferably holds a degree.
  • Fluent in English and French.
  • Experience in pharmaceutical customer service is advantageous.
  • Familiarity with early access programs is preferred.
  • Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
  • Experience with ERP systems such as SAP or D365 is a plus.

About Uniphar

Uniphar Group is a rapidly growing diversified healthcare services organization with a global presence and a rich heritage in Ireland. Since becoming a publicly listed entity in 2019, the Group has expanded both organically and through strategic acquisitions, enhancing its international reach. With a workforce exceeding 3,000 across Ireland, the United Kingdom, Mainland Europe, MENA, and the USA, Uniphar serves as a trusted global partner to pharmaceutical and medtech manufacturers, dedicated to improving patient access to medications and treatments worldwide.

Uniphar offers specialized and outsourced services to its clients, leveraging strong relationships with over 200 of the world's leading pharmaceutical manufacturers across various regions, supported by cutting-edge digital technology and expert teams. The organization is structured into three main divisions: Uniphar Supply Chain & Retail, Uniphar Medtech, and Uniphar Pharma.

Uniphar Pharma Division

The Pharma division operates globally across the US, Europe, APAC, and MENA, providing a range of pharmaceutical services to manufacturers throughout the product lifecycle. This division facilitates access to unlicensed medicines or those that are challenging to source. Additionally, it commercializes both launch and established brands to healthcare professionals on behalf of pharmaceutical clients worldwide, with a core mission of ensuring equitable access to medicines globally.

Working Environment

As a global team, there is flexibility to work from one of Uniphar's offices or remotely. Face-to-face meetings may be necessary in various locations as required. Flexibility may also be needed to engage with colleagues or clients across different time zones, as this role does not adhere to a traditional '9 to 5' schedule. In return, you will be part of an environment that recognizes the interconnectedness of work and life, offering a flexible and progressive approach to support this through our Hybrid Working philosophy.

Uniphar is an equal-opportunity employer; we embrace diversity and welcome all applications.