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Internal Account Manager
2 months ago
**Key Responsibilities**
- Monitor the day-to-day customer experience for a portfolio of customers, providing regular reports and ensuring agreed service standards are provided and coordinating corrective action as required.
- Coordinate the delivery targets within budget to meet the wider requirements of the business. Review performance to defined contract KPIs and/or agreed service levels and make suggestions or recommendations to improve profitability.
- Liaise with implementation, sales, and operations colleagues to ensure coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction.
- Contribute to any contractual negotiations and/or re-negotiations for the defined customer portfolio and produce any related contractual documents as required.
- Provide administrative support to contracts outside the defined portfolio base, as required.
- Maintain an up-to-date sales/technical knowledge of the Whistl product portfolio.
**Requirements**
- Strong customer service and account management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
**What We Offer**
- Enhanced annual leave entitlement, starting at 31 days
- Access to our prestige benefits and rewards portal
- Long service rewards
- Health cash plan
- Life assurance scheme
- Career development opportunities
- Access to a well-established Employee Assistance Programme
- And other excellent benefits you'd expect from a market leader
**Working Arrangements**
- Working hours are Monday to Friday, 09:00 to 17:30, with hybrid working opportunities
- This role will require extensive use of telephone and face-to-face communication and occasional business travel
