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Head of Lifestyle Services

2 months ago


London, Greater London, United Kingdom Insignia Group of Companies Full time

About Insignia Group of Companies

Insignia Group of Companies is a leading provider of luxury lifestyle services. We are seeking an experienced professional to join our team as the Head of Concierge Services.

Job Summary

The Head of Concierge Services will be responsible for managing the Concierge services and travel department, ensuring that our members receive exceptional service and experience. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Concierge Services Management
    • Manage the Concierge services team to ensure that all members receive exceptional service and experience.
    • Develop and implement strategies to improve the quality of service and increase member satisfaction.
  • Travel Department Management
    • Manage the travel department to ensure that all travel arrangements are made efficiently and effectively.
    • Develop and implement strategies to improve the quality of travel services and increase member satisfaction.
  • Member Experience
    • Work closely with the Front Office team to ensure that all members receive exceptional service and experience.
    • Develop and implement strategies to improve the quality of service and increase member satisfaction.
  • Team Management
    • Manage a team of Concierge services professionals to ensure that they are highly motivated and performing at a high level.
    • Develop and implement strategies to improve team performance and increase member satisfaction.
  • Administrative Tasks
    • Perform administrative tasks related to the management of the Concierge services and travel department.
    • Develop and implement strategies to improve administrative efficiency and increase member satisfaction.

Professional Requirements

  • Professional Demeanor
    • Professional demeanor appropriate for a luxury environment.
  • Language Skills
    • Fluent English, oral and written, and at least 2 additional European languages amongst Italian, Portuguese, German, Spanish, and French; Mandarin knowledge is a plus.
  • Experience
    • At least 8 years' experience as Concierge/Front Desk Supervisor in luxury resorts and/or luxury brand and at ease with an office environment.
  • Skills
    • Detail-oriented with outstanding organizational and communication skills.
    • Able to handle a multitude of tasks in an ever-changing environment.
    • Excellent communication and negotiation skills.
    • Ability to build partner database globally, negotiate commission, and best prices.
    • Ability to create a pricing policy for our Lifestyle Boutique.
    • Problem-solving and stress tolerance skills.
    • Excellent organization and managerial skills.
    • Teamwork in a multicultural environment.
    • Proficient use of Microsoft Office and Publisher.