Client Relationship Manager

1 month ago

London, Greater London, United Kingdom Savills Full time
Job Title: Client Relationship Manager

Savills is seeking an experienced Client Relationship Manager to join our dynamic Client Development & CRM team. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our most valued clients, driving business growth, and delivering exceptional client experiences.

Key Responsibilities:
  • Manage a portfolio of key client accounts, leading client planning and executing client engagement activities.
  • Coach and support client teams in best practice client planning, incorporating your own experience and expertise.
  • Understand clients' structures, operations, needs, drivers, and strategic direction, using this insight to drive client satisfaction, added value, and engagement.
  • Conduct client listening and ensure clients' interests and needs are at the heart of our client growth strategies.
  • Run internal client team workshops and co-chair CRM meetings.
  • Explore opportunities for cross-selling and understand our business and USPs fully.
  • Work with client teams to formulate client plans with SMART objectives, stakeholder mapping, and actions.
  • Track key upcoming opportunities/pitches and assist in the pitch process, working closely with the Savills Bids team.
  • Ensure key clients receive Savills thought leadership and invites tailored to their needs and preferences.
  • Organise key client events and client development activities as set out in the CRM strategy and individual key client plans.
  • Utilise the central CRM platform to gather client information and ensure it is up to date on key clients.
  • Collate insights on clients via various external research portals and disseminate to client teams.
  • Promote client activities internally through the intranet and other internal communication channels.
  • Conduct client analysis using financial information and other statistical information.
  • Work collaboratively with Marketing, Bids & Pitches, Digital Marketing, Research, and Business Intelligence teams to ensure a joined-up approach and service delivery to our internal clients.
  • Shape and drive our next gen CRM strategy to ensure client-focused behaviour and best practice are embedded as part of our colleagues' career path.
Requirements:
  • Extensive client development/CRM experience with commercial acumen.
  • Excellent communications skills, both written and verbal, with the ability to liaise effectively with both internal stakeholders and external clients.
  • Ability to influence and gain respect from senior management.
  • Strong collaborator: is curious and eager to learn, builds relationships and consults with others, quickly establishes trust and credibility.
  • Diplomatic, bringing fresh ideas and challenging the status quo with the ability to influence others.
  • Strong active listening skills.
  • Highly organised, self-motivated, and reliable. Ability to work accurately, paying careful attention to detail.
  • Can-do attitude with ability to work effectively independently and as part of a team when necessary.
About Savills:

Making a positive impact for our clients is at the heart of our purpose at Savills. Our Client Development & CRM team's main goals are to ensure that as a business we create and nurture strong enduring relationships, that we continually listen to our clients, and that we work in collaboration with colleagues for the benefit of our clients. If it matters to our clients, it matters to us.

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