Transport Coordinator

1 week ago


Clayton le Moors, Lancashire, United Kingdom Pertemps Bond Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Pertemps Bond. As a key member of our transport control team, you will be responsible for booking and managing transport services for customers in line with contractual obligations and company policies.

Key Responsibilities
  • Customer Service: Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organizations.
  • Transport Management: Manage, monitor, and track all transport services in operation using an internal mapping system.
  • Issue Resolution: Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPIs.
  • Communication: Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated.
  • External Liaison: Liaise with external agencies and organizations as necessary to obtain required information.
  • Stand-by Vehicle Management: Manage the provision of stand-by vehicles and drivers and record any changes.
Requirements
  • Customer Focus: Customer-focused and committed to giving excellent service delivery.
  • Communication Skills: Confident and professional telephone manner and excellent call handling skills.
  • Problem-Solving: Ability to work well under pressure and have a solution-focused approach to dealing with complex information.
  • Attention to Detail: High level of attention to detail and good geographical knowledge.
  • Regulatory Knowledge: Familiarity with railway and road transport regulations.
  • Team Player: Can-do attitude and ability to work as part of a supportive and friendly team environment.
Benefits
  • Full Training: Comprehensive training program to ensure success in the role.
  • Modern Office Space: Brand new modern office space and location.
  • Free Travel Pass: Free train/bus travel pass upon completing probation.
  • Company Share Options: Opportunity to participate in company share options.
  • Life Assurance: Life assurance and pension builder.
  • Dress Down Attire: Dress down attire and modern kitchen facilities.
  • Genuine Progression Opportunities: Genuine progression opportunities within the company.


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