Research Operations Manager
6 days ago
The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.
Key Responsibilities- Team Management: Manage, mentor, appraise and develop team members, monitoring team KPI's and workload distribution.
- Project Escalations: Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
- Process Development: Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
- Project Oversight: Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
- Productivity and Quality: Monitoring productivity and quality of data collection of their team's projects.
- Billing and Profitability: Overseeing the billing process of the team, and ensuring projects end with expected profitability.
- Best Practices: Support the development and implementation of best practices and policies for client service.
- Client Service Improvement: Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.
- Training and Development: Overseeing the training of any new team members, as well as the training needs of current employees.
- HR Responsibilities: Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.
Education and Training Required:
Bachelor's degree or equivalent work experience preferred.
Minimum Experience:
- 5+ years of experience in Market Research
- 3+ years of project management experience
- Experience in healthcare focused Market Research preferred
- Minimum of 1 year of experience managing employees preferred
- Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
Knowledge, Skill, Ability:
- Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
- Have strong Microsoft Office skills including Excel, Outlook, and Word.
-
Research Manager
2 days ago
London, Greater London, United Kingdom BMG Research Full timeAbout BMG ResearchWe are a leading research firm that provides high-quality research services to government departments, agencies, and private sector organizations. Our team of experts has extensive experience in conducting research projects, from small-scale studies to large-scale evaluations.Job SummaryWe are seeking a highly skilled Research Manager to...
-
Research Manager
2 days ago
London, Greater London, United Kingdom BMG Research Full timeAbout BMG ResearchWe are a leading research firm that provides high-quality research services to government departments, agencies, and private sector organizations. Our team of experts has extensive experience in conducting research projects, from small-scale studies to large-scale evaluations.Job SummaryWe are seeking a highly skilled Research Manager to...
-
Data Research Coordinator
3 days ago
London, Greater London, United Kingdom Scimitar Research Full timeJob Summary:Scimitar Research is seeking a highly skilled Data Research Coordinator to join our team. As a Data Research Coordinator, you will play a critical role in identifying trends and opportunities for process improvement across departments within operations.Key Responsibilities:Process Improvement: Identify areas for improvement and develop strategies...
-
Data Research Coordinator
3 days ago
London, Greater London, United Kingdom Scimitar Research Full timeJob Summary:Scimitar Research is seeking a highly skilled Data Research Coordinator to join our team. As a Data Research Coordinator, you will play a critical role in identifying trends and opportunities for process improvement across departments within operations.Key Responsibilities:Process Improvement: Identify areas for improvement and develop strategies...
-
Senior Research Manager
5 days ago
London, Greater London, United Kingdom IFF Research Full timeAbout the OpportunityWe're seeking an experienced social market researcher to join our team as a Senior Research Manager. This role will involve managing projects in the work, welfare, wellbeing, health, housing, and community sectors.As a Senior Research Manager, you'll be responsible for building your career at IFF Research, working on a variety of...
-
Senior Research Manager
5 days ago
London, Greater London, United Kingdom IFF Research Full timeAbout the OpportunityWe're seeking an experienced social market researcher to join our team as a Senior Research Manager. As a key member of our team, you'll be responsible for managing projects in the work, welfare, wellbeing, health, housing, and community sectors.We're a mixed-methods agency, and we welcome candidates who have a preference for...
-
Sensory Research Manager
1 day ago
London, Greater London, United Kingdom MMR Research Full timeWe are seeking a dynamic and innovative Sensory Research Manager to join our team at MMR Research. This role involves working on client innovation projects in the food, drink, and personal care sectors, utilizing our proprietary Sensory Qual methodologies. As a Sensory Research Manager, you will be responsible for supporting clients in designing product and...
-
Sensory Research Manager
1 day ago
London, Greater London, United Kingdom MMR Research Full timeWe are seeking a dynamic and innovative Sensory Research Manager to join our team at MMR Research. This role involves working on client innovation projects in the food, drink, and personal care sectors, utilizing our proprietary Sensory Qual methodologies. As a Sensory Research Manager, you will be responsible for supporting clients in designing product and...
-
Director of Research Operations
4 days ago
London, Greater London, United Kingdom M3 Global Research Full timeJob DescriptionThe Associate Director of Research is a key leadership role at M3 Global Research, responsible for managing and overseeing a Client Service Team. As a leader, you will directly coach and mentor staff, build relationships with M3 clients, and work with the team to ensure projects are completed on time and within budget.Key Responsibilities:Team...
-
Director of Research Operations
6 days ago
London, Greater London, United Kingdom M3 Global Research Full timeJob DescriptionThe Associate Director of Research is a key leadership role at M3 Global Research, responsible for managing and overseeing a Client Service Team. As a leader, you will directly coach and mentor staff, build relationships with M3 clients, and work with the team to ensure projects are completed on time and within budget.Key Responsibilities:Team...
-
Data and Research Operations Manager
6 days ago
London, Greater London, United Kingdom THE INSTITUTE OF CANCER RESEARCH Full timeAbout the RoleThe Institute of Cancer Research is seeking a highly organized and detail-oriented Data and Research Manager to join our team. As a key member of our research team, you will be responsible for providing data and sample management support to ensure the smooth running of research trials.Key ResponsibilitiesProvide data and sample management...
-
Research Director
1 week ago
London, Greater London, United Kingdom BMG Research Full timeResearch Manager Position AvailableBMG Research is a leading research firm that works with a variety of clients including government departments, agencies, local authorities, charities, and more. We are currently seeking a highly skilled Research Manager to lead high-quality research projects and oversee project design, team management, and delivery of...
-
Clinical Research Agreements Manager
3 weeks ago
London, Greater London, United Kingdom MAC Clinical Research Full timePosition Overview:We are currently looking for a Clinical Research Agreements Manager to join our committed legal team.The Clinical Research Agreements Manager will play a crucial role in overseeing and facilitating the examination, formulation, and negotiation of various contracts, including but not limited to master service agreements, standalone...
-
Senior Research Manager
6 days ago
London, Greater London, United Kingdom IFF Research Full timeAbout the RoleWe are seeking an experienced Senior Research Manager to join our team at IFF Research, a leading social and market research agency. As a Senior Research Manager, you will play a key role in managing projects, leading research teams, and delivering high-quality research solutions to our clients.Key Responsibilities:Manage multiple projects...
-
Research Professional
3 days ago
London, Greater London, United Kingdom IFF Research Full timeAbout IFF ResearchIFF Research is a leading social and market research agency, renowned for conducting high-profile studies in the sector. Our experienced team provides tailored research solutions, adapting our approach to meet the unique needs of each client.Our ServicesWe offer a comprehensive suite of research and evaluation services, including data...
-
Research Professional
3 days ago
London, Greater London, United Kingdom IFF Research Full timeAbout IFF ResearchIFF Research is a leading social and market research agency, renowned for conducting high-profile studies in the sector. Our experienced team provides tailored research solutions, adapting our approach to meet the unique needs of each client.Our ServicesWe offer a comprehensive suite of research and evaluation services, including data...
-
Research Manager
6 days ago
London, Greater London, United Kingdom MMR Research Full timeJob SummaryWe are seeking a highly skilled Research Manager to join our team at MMR Research. As a Research Manager, you will be responsible for leading a diverse range of market research projects across global FMCG brands.Key ResponsibilitiesDesign and implement world-class quantitative and qualitative research methodologies to meet client needs.Manage and...
-
Research Manager
4 days ago
London, Greater London, United Kingdom MMR Research Full timeJob SummaryWe are seeking a highly skilled Research Manager to join our team at MMR Research. As a Research Manager, you will be responsible for leading a diverse range of market research projects across global FMCG brands.Key ResponsibilitiesDesign and implement world-class quantitative and qualitative research methodologies to meet client needs.Manage and...
-
Research and Analysis Specialist
3 weeks ago
London, Greater London, United Kingdom BMG Research Full timeBMG Research is seeking talented Research Executives to enhance our dynamic team. This role is ideal for individuals eager to grow their expertise in a nurturing and cooperative setting.Key Responsibilities:Crafting research instruments such as surveys and discussion frameworksPerforming preliminary research to aid in proposal and report creationPreparing...
-
Project Manager
4 days ago
London, Greater London, United Kingdom M3 Global Research Full timeAbout the Role:M3 Global Research, a leading provider of market research services, is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing complex market research projects from start to finish, ensuring timely and high-quality delivery to our clients.Key Responsibilities:Manage...
