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Technical Support Specialist

3 months ago

East Anglia, United Kingdom Michael Page International Full time

Objective

To deliver exceptional service and assistance to our clients, both internal and external.

Utilizing expertise and continuous learning to ensure that IT hardware, software applications, and services across the organization are accessible and functioning at optimal levels.

Company Overview

A UK-based company specializing in grounds maintenance, leveraging cutting-edge technology.

Providing a comprehensive suite of services, including grounds upkeep, winter gritting, landscape design and construction, arboriculture, and electric vehicle charging point installation to over 50,000 commercial properties nationwide.

Key Responsibilities

  • The IT Support Analyst will ensure superior customer service for our staff, field teams, and clients, managing all business-as-usual (BAU) tickets promptly.
  • Taking ownership of incidents and service requests, the analyst will strive to resolve issues efficiently, escalating to the relevant team when necessary.
  • Responsible for the installation, configuration, and maintenance of hardware and software across various devices and applications.
  • Managing user accounts and permissions, including onboarding and offboarding processes.
  • Setting up new accounts and provisioning new hardware.
  • Maintaining an up-to-date IT knowledge base with insights gained from resolving incidents and service requests to enhance resilience and knowledge sharing.
  • Providing on-site support for customers based on a scheduled rota.
  • Continuously pursuing personal development and acquiring new skills and technologies to foster innovation and automation in processes and procedures.
  • Facilitating the adoption and support of new applications and functionalities within the IT team.

Candidate Profile

Essential Qualifications

  • Proven experience in troubleshooting the Windows operating system effectively.
  • Experience in delivering outstanding customer service in dynamic environments, showcasing adaptability and resilience in handling technical complexities.
  • Familiarity with Microsoft Azure, Active Directory, Exchange, and Office 365.
  • Knowledge of IT Service Management frameworks such as ITIL and COBIT.
  • Proficient understanding of the Microsoft technology stack.

Desirable Qualifications

  • Experience in troubleshooting database and data-related issues.
  • Proven skills in application troubleshooting across web, mobile, API, and SaaS platforms.
  • Experience with Microsoft Dynamics.

Benefits

  • Competitive salary package.
  • Pension scheme.
  • Complimentary gym access for Head Office personnel or subsidized gym memberships for remote employees.
  • Nursery vouchers.
  • Cycle-to-work program.
  • Travel loan options.
  • Employee Support: Access to free flu vaccinations, online private GP services, and a premium subscription to the Calm wellbeing app.
  • Training and Development: Comprehensive training, development, coaching, and mentoring plans.
  • Financial Benefits: Yearly bonus scheme, access to Wagestream, and employee share options.