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IT Support Specialist

2 months ago

Worthing, West Sussex, United Kingdom Progeny Full time

We are seeking an experienced IT Support Specialist to join our team at Progeny, a leading provider of financial planning, asset management, tax, HR, and legal services. As a key member of our IT Team, you will play a critical role in supporting the smooth operation of our business.

Key Responsibilities:

  • Provide technical support to our team members, resolving a wide range of IT issues and ensuring minimal disruption to our operations.
  • Collaborate with the IT Team to maintain and improve our IT network, servers, and security systems, which are essential to our business growth.
  • Support the implementation and maintenance of company platforms, ensuring seamless application performance.
  • Act as a primary point of contact for technical assistance, providing expert guidance and support to our team members.
  • Conduct thorough analysis, diagnosis, and resolution of complex technical problems, often working on multiple incidents and projects simultaneously.

Requirements:

  • Microsoft MTA and MCP level qualifications, particularly in O365, Windows Desktop or Server.
  • Experience with MS Windows 10, 11, and macOS, as well as MS Server 2016 R2 onwards.
  • Strong knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP.

Benefits:

  • 30 days holiday plus public holidays.
  • Private medical insurance, 24/7 digital GP, and health advice.
  • Employee assistance program providing support for mental and physical health.
  • Group pension scheme.
  • Life assurance scheme.
  • Eyecare vouchers.
  • Family leave.
  • Referral scheme.