Service Architect
6 days ago
Job Summary
We are seeking a highly skilled Service Architect to join our Customer Service Design function at Computacenter (UK) Limited. As a key member of our team, you will be responsible for designing and delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.
About the Role
- Develop innovative solutions for managed services tenders in the workplace/lifecycle area that meet customer needs and exceed expectations.
- Independently manage solutions within your services and follow prescribed processes to create a coherent solution design.
- Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with customers.
- You will design solutions independently at the forefront, together with our sales teams, partners, and service units across our company.
Key Responsibilities
- Extensive experience with IT workplace/lifecycle managed services environment.
- Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).
- Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).
- In addition to a high level of personal responsibility, you follow prescribed processes and convince our customers as a team player in proposal presentations and contract negotiations.
What We Offer
As a Service Architect at Computacenter (UK) Limited, you will have the opportunity to work with a dynamic team, bringing a wealth of experience and a wide range of skills. You will be key in growing our Managed Services business and driving continual improvement in how we design brilliant services for our customers.
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