Customer Support Representative

2 weeks ago

Eastleigh, United Kingdom Tate Full time
Position:

Customer Service Executive

Location:
Eastleigh outskirts

Salary: £26-28,000pa + overtime OTE c£34,000pa

Our client, a distinguished leader in their sector, renowned for their long-standing partnerships and commitment to excellence, is seeking a dedicated Customer Service Executive to enhance their team.

This role presents a remarkable opportunity for an enthusiastic team player who is passionate about providing outstanding customer service.

The organization prides itself on offering comprehensive training and fostering a supportive team environment where employees are valued as individuals. Many team members have enjoyed long tenures with the company.

The position is office-based and requires flexibility for overtime on a scheduled basis, including weekends.



Key Responsibilities:
  • Responding to inquiries and concerns via phone and email.
  • Keeping clients informed with timely updates.
  • Resolving issues and implementing effective solutions.
  • Maintaining data accuracy on specialized software.
  • Collaborating with external support teams and manufacturers to meet client requirements.
  • Providing general assistance as needed.


Qualifications:
  • Previous experience in a comparable role is essential.
  • Exceptional communication abilities.
  • Strong attention to detail and accuracy in data management.
  • Outstanding organizational skills with the capacity to prioritize and handle multiple tasks concurrently.
  • Ability to work autonomously, take initiative, and collaborate effectively within a team.
  • A consistent career history.
  • Proficiency in Microsoft Office applications, particularly Excel and Word.


Working Hours:
Full-time, Monday - Friday, 9:00 AM - 5:00 PM

Additional Information:
After comprehensive training, out-of-office hours support will be required on a rota basis.

Note:
Due to the office location, personal transportation is necessary.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities.

We encourage candidates to inform us of any adjustments needed during the application or interview process to ensure a comfortable and accessible experience.

Your individuality is valued, and we invite you to share your preferred pronouns in your application.

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