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Operations Lead
2 months ago
About Royal Mail Group
Royal Mail Group is a leading provider of postal and parcel delivery services in the UK. We are committed to delivering exceptional service to our customers and playing a vital role in connecting people and businesses.
The Role: Operations Lead - Mail Centre
As an Operations Lead, you will play a crucial role in managing the day-to-day operations of a busy mail centre. You will lead and motivate a team of dedicated employees, ensuring that all operational targets are met and customer expectations are exceeded.
Your Responsibilities:
- Lead and manage a team of up to 15 full and part-time employees, providing guidance, support, and development opportunities.
- Conduct regular performance reviews and identify areas for improvement within the team.
- Champion health and safety initiatives, ensuring a safe and productive working environment.
- Analyze data to identify trends in performance and develop solutions to enhance efficiency.
- Collaborate with other departments to ensure seamless operations and achieve organizational goals.
- Implement change management strategies effectively, guiding your team through transitions.
Your Skills and Experience:
- Proven experience in leading and managing teams within a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
- Strong analytical and problem-solving abilities, with a data-driven approach.
- A commitment to continuous improvement and driving operational excellence.
- Experience in logistics or parcel distribution would be advantageous.
