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Operations Team Lead

1 month ago

Warrington, Warrington, United Kingdom goPuff Full time
Operations Supervisor Role Overview

At goPuff, we're looking for a skilled Operations Supervisor to join our team. This role is a key part of our store leadership team, responsible for ensuring order accuracy and fast, efficient delivery to our customers. As an Operations Supervisor, you'll be responsible for leading the team during your shift, which includes:

  • Leading - showing the warehouse team how it's done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
  • Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
  • Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
  • Issue resolution: Contact customer for substituted or out-of-stock items
  • Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
  • Warehouse management: keep the warehouse clean, organized and a space you can be proud of

About You:

We're looking for someone with experience working in a restaurant, dark store, retail or warehouse environment. You should have a general working knowledge of basic web-based software applications (Microsoft Office, Google G-Suite). You'll need a strong work ethic, punctuality, responsibility, and honesty. You must thrive in fast-paced environments, have effective communication skills, be organised, team-oriented, positive, and helpful. You'll also need to be flexible and available during peak hours (5pm - 4:30am).

Benefits:

We offer holiday pay, sick pay, career growth opportunities, and performance appraisal. We're an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.