Customer Proposition Strategist

4 weeks ago


London, Greater London, United Kingdom Sanderson Full time
Job Overview

Sanderson, a prominent player in the retail sector, is seeking a skilled Proposition Manager with a strong emphasis on Customer Experience. This role is pivotal in steering the organization towards a more customer-focused model. You will serve as the voice of the customer, driving genuine customer-centric initiatives throughout the company.

Key Responsibilities:

  • Develop a comprehensive understanding of the customer proposition across various business units.
  • Identify and prioritize the core value propositions that drive customer engagement.
  • Advocate for customer needs to ensure they are at the forefront of proposition development.
  • Design and enhance both new and existing customer propositions by identifying specific customer requirements.
  • Spot and implement proposition opportunities aimed at enhancing customer experience through a deep understanding of customer journeys.
  • Conduct thorough market analysis to introduce innovative ideas for evolving customer experiences.
  • Stay informed about the latest trends and developments in the market to provide a leading perspective on customer experience advancements.
  • Establish a robust customer journey framework.
  • Lead initiatives to transform customer experience.

Candidate Profile:

  • Proven experience as a Proposition Manager, Proposition Lead, or Head of Proposition, preferably within the retail industry.
  • Ability to conceptualize, design, and develop customer propositions, ideally in a specialized proposition role.
  • Exceptional stakeholder management capabilities, with a passion for collaborating with a diverse range of stakeholders.
  • Strong analytical acumen.


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