Unit Supervisor

2 days ago

Croydon, Greater London, United Kingdom South East Full time
About the Role

We are seeking a highly motivated and experienced Unit Supervisor to join our team at South East. As a key member of our management team, you will be responsible for ensuring our customers have an exceptional experience when visiting our centre.

The ideal candidate will be a natural leader, passionate about delivering exceptional customer service and driving sales growth. You will be responsible for leading the day-to-day operation of the centre, developing and growing our people, and achieving sales and profit targets.

Key Responsibilities
  • Assume day-to-day responsibility for the operational management of the unit
  • Strive to achieve a culture that is totally focused on delivering excellent customer service
  • Constantly alert to all sales opportunities and promote this culture within the centre
  • Deputise in the absence of the Deputy Manager and General Manager
  • Support the interpretation of Tenpin corporate strategy and core values
  • Provide support to the team in various departments as and when required
  • Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a day-to-day basis
Requirements
  • Minimum of 12 months experience in a supervisor role, ideally within leisure, hospitality, or retail
  • Passionate about delivering exceptional customer service
  • Experience in leading large teams
  • Full of determination, enthusiasm, and patience
  • Be ambitious and want to progress
  • Fully flexible and highly adaptable to change
What We Offer
  • Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards
Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

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