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Front Office Supervisor

3 months ago

Charing, United Kingdom Royal Garden Hotel Full time £28,000

Position Overview:
The Front Office Supervisor will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring that all standard operating procedures are adhered to and that guest interactions are handled with professionalism and efficiency.

Benefits:
We provide a comprehensive benefits package that includes:
~ Complimentary accommodation experience at our hotel within the initial months of employment (includes breakfast for two)
~ Access to nutritious meals featuring a diverse menu, including both hot and cold buffet selections.
~ Enhanced annual leave entitlements.
~ Generous discounts at our dining establishments, including Min Jiang, Origin Kensington, and Piano Bar.
~ Monetary rewards ranging from £500 to £1300 through our Refer a Friend program.
~ Participation in social events such as Annual Awards, team celebrations, and gala dinners.
~ Opportunities for career advancement and professional development.
~ One paid day per year to volunteer for a cause of your choice, in addition to standard holiday leave.
~ Provision of uniforms with complimentary laundering services, along with a dry-cleaning allowance for non-uniformed staff.
~ Access to mental health support from trained professionals.
~ Utilization of our Employee Assistance Program for additional welfare support.
~ Well-being initiatives, including eye test vouchers and contributions towards eyewear, as well as various activities focused on mental and physical health.

Key Responsibilities:
~ Supervise and coordinate the activities of all Front Desk Agents during shifts, providing support and assistance as needed.
~ Ensure the hotel lobby is consistently staffed, with guests being acknowledged and welcomed.
~ Oversee the completion of daily tasks and ensure a thorough handover is conducted for the next shift.
~ Address all guest inquiries, requests, and complaints in a prompt and professional manner.

Company Vision:
The Royal Garden Hotel aims to be recognized as a premier five-star destination, offering exceptional value and a commitment to outstanding service.

Work Environment:
Joining the Royal Garden team means becoming part of a dedicated and enthusiastic workforce, where we prioritize your unique experience from onboarding through to career progression. We are committed to supporting you throughout your professional journey.


Job Type:
Full-time