IT Support Specialist

6 days ago


Leamington Spa, Warwickshire, United Kingdom In Technology Group Limited Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Officer to join our team at In Technology Group Limited. As a key member of our IT department, you will be responsible for providing first and second-line technical support to our staff, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to all staff, resolving issues related to hardware, software, and network infrastructure.
  • Network Administration: Assist with the management and administration of our Company's Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure.
  • Hardware Troubleshooting: Resolve hardware issues with Desktops, Laptops, Peripherals, and Printers to minimize disruption to end users.
  • Software Support: Provide support for software applications, including Microsoft Office and Office 365.
  • Communication and Liaison: Liaise with third-party support teams and consultants as required.
Requirements
  • Experience: A minimum of 3 years' experience in an ICT role, with a strong background in technical support and network administration.
  • Qualifications: Hold a relevant ICT qualification, such as a degree in Computer Science or a related field.
  • Skills: Strong Microsoft Office skills, with experience of trouble-shooting hardware and software problems.
  • Knowledge: Demonstrable experience of working with Windows 10, Windows Server, RDS, TCP/IP, DNS, Virtualization (Hyper-V, VMWare, etc.), and Office 365 administration.
  • Desirable Skills: Experience of structured cabling and setting up hardware, good communication skills, and time-keeping.
About Us

In Technology Group Limited is a leading provider of IT services, and we are committed to delivering high-quality solutions to our clients. If you are a motivated and experienced IT professional looking for a new challenge, we would welcome your application.



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