Client Complaint Resolution Advisor
2 weeks ago
Overview:
Pertemps Bond is thrilled to offer a rewarding opportunity to join our dynamic team as a Customer Service Resolution Specialist. We are looking for skilled professionals to provide outstanding support by addressing customer inquiries, resolving complaints, and delivering effective solutions through phone communication. If you possess experience in customer service or complaint resolution, this position may be an excellent match for your skills.
Key Responsibilities:
- Handle a significant volume of customer inquiries and complaints in a call center setting, ensuring compliance with established call handling protocols.
- Effectively resolve customer issues and inquiries. Comprehensive training will be provided to ensure your success in this role.
- Utilize various computer systems for updating customer information, tracking parcels, retrieving data, and documenting call details.
- Achieve individual performance metrics and support colleagues in meeting overall team goals.
- Full-time commitment of 37.5 hours per week, with a structured schedule.
- Shifts will vary throughout the week, with advance notice provided.
- Competitive compensation rate of £12.97 per hour.
- Convenient parking options available.
- Successful applicants will be subject to a background check.
- Prior experience in a call center environment is preferred.
- Strong IT proficiency with experience in utilizing multiple software systems.
- No vacation time will be granted during the initial training period.
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