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Arrears Management Specialist

2 months ago

West Midlands, United Kingdom InterQuest Financial Markets Full time
Job Description

**About the Role**

InterQuest Financial Markets is seeking a highly skilled and experienced Senior Collections Executive to join our team. As a Senior Collections Executive, you will play a critical role in managing and resolving customer arrears, ensuring timely and effective communication with customers, and maintaining compliance with regulatory requirements.

**Key Responsibilities**

  • Manage and resolve customer arrears through effective communication, negotiation, and problem-solving skills.
  • Develop and implement strategies to minimize bad debts and improve customer outcomes.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Stay up-to-date with regulatory requirements and industry best practices to ensure compliance.
  • Provide coaching and mentoring to junior team members to enhance their skills and knowledge.
  • Contribute to the development of process improvements and recommendations to enhance efficiency and effectiveness.

**Requirements**

  • Previous experience in a financial support environment, with a focus on arrears management.
  • Proven track record of managing and resolving complex customer arrears.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

**What We Offer**

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

**About Us**

InterQuest Financial Markets is a leading provider of financial services, with a commitment to excellence and customer satisfaction. We are dedicated to creating a positive and inclusive work environment, where our employees can thrive and grow.