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Pharmacist - Customer Care Specialist

2 months ago

HollandonSea, Essex, United Kingdom Boots Full time
About the Role

As a Pharmacist with Boots, you'll be a key player in delivering exceptional customer and patient care. Your expertise will be invaluable in providing guidance and reassurance to our customers, while ensuring the highest standards of patient safety and care. Your main areas of responsibility will include:

  • Developing and implementing pharmacy strategies to enhance customer experience and patient outcomes
  • Providing expert advice and guidance to colleagues and customers on pharmacy-related matters
  • Leading and mentoring pharmacy teams to ensure excellent patient care and customer service
  • Conducting regular audits and risk assessments to ensure compliance with regulatory requirements and industry standards
  • Delivering a range of professional pharmacy services to meet the needs of our customers

What You'll Need to Have

To succeed in this role, you'll need to possess a professional and caring approach, with a passion for delivering exceptional patient care and customer service. You'll also need to have:

  • Registration with the relevant pharmacy regulator (GPhC, PSNI, PSI)
  • High levels of professional expertise and a strong reputation among stakeholders, peers, patients, and customers
  • A deep understanding of pharmacy operations and national and local services
  • Excellent communication and interpersonal skills, with the ability to put people at ease and meet the varied needs of our customers

Our Benefits

As a Boots Pharmacist, you'll enjoy a range of benefits, including:

  • Boots Retirement Savings Plan
  • Enhanced maternity/paternity/adoption leave pay
  • Discretionary annual bonus
  • Generous employee discounts
  • Access to a range of learning and development resources and programmes
  • Reimbursement of GPHC/GOC fees in full
  • Contribution towards RPS fees
  • Professional indemnity insurance with the option of selecting further free cover if you also work in Primary Care settings up to 3 days per week (subject to terms)

Why Boots

We're always looking for people who care and are passionate about delivering exceptional patient care and customer service. As a Boots Pharmacist, you'll be part of a team that is committed to making a positive difference in the lives of our customers and patients. We foster a working environment that is inclusive, supportive, and empowering, where everyone can reach their full potential. We're proud to be an equal opportunity employer and are passionate about embracing the diversity of our colleagues.