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Administrative Support Specialist
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Radiology Department. As an Administrative Support Specialist, you will provide comprehensive administrative support to ensure the smooth and efficient service of the department.
Key Responsibilities
- Respond to a high volume of calls and enquiries, providing excellent customer service and ensuring the appropriate action is taken at all times.
- Communicate with internal and external professionals and organizations, providing information and support as needed.
- Prepare and send appointment letters, including any required information and literature, to patients.
- Cancel, amend, and reschedule Radiology imaging sessions and appointments as required, ensuring that patients and staff are informed accordingly.
- Ensure that urgent diagnostic reports are escalated to the referrer as soon as possible via email, as instructed by the Consultant Radiologists/Reporting Radiographers.
About Us
Southern Health NHS Foundation Trust is one of the largest Foundation Trusts in the UK, specializing in mental health, adult and child community health, and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people, and adults at risk of abuse and neglect through our 6,500-strong workforce.
We offer a range of benefits, including an amazing pension scheme, generous annual leave, Childcare Choices scheme, and many discounts. We are committed to our staff development, offering bespoke training packages, leadership pathways, and career opportunities.
Requirements
- 3 GCSEs (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths.
- Word Processing.
- Good customer relation skills/experience.
- Previous experience of working in customer service/NHS/Public Sector.
- Call Centre environment skills.
What We Offer
We offer a supportive and inclusive work environment, with opportunities for career development and growth. If you are passionate about providing remarkable care and service, and want to make a difference every day, we want to meet you.
