SAP & Application Support Specialist

2 weeks ago


Weybridge, Surrey, United Kingdom Sony UK Technology Centre Full time

**Job Summary**

Sony UK Technology Centre is seeking an experienced SAP S/4HANA Support Specialist to join our dynamic team. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our SAP S/4HANA system.

**Key Responsibilities**

  • Assist project teams with SAP S/4HANA testing and documentation.
  • Supervise and respond to support tickets promptly, ensuring detailed documentation of issues and solutions.
  • Provide first-line support for SAP S/4HANA issues, troubleshooting, and resolving problems.
  • Conduct user training sessions and develop support documentation for AIS user proficiency and self-sufficiency.
  • Collaborate with the Application Support team and IT experts to implement system enhancements and optimize business processes.
  • Perform regular system maintenance and data integrity checks to ensure optimal performance of the SAP S/4HANA system.

**Requirements**

  • Proven experience in working with SAP S/4HANA support or development.
  • Proficient in Microsoft Excel, including sophisticated functions such as XLOOKUP, Power Query, Macros...
  • Knowledge of O365 tools like Power BI, Team, OneNote, and SharePoint.
  • Superb communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Learning approach
  • Customer focus with a commitment to providing high-quality support.
  • Ability to handle multiple support requests simultaneously and prioritize tasks efficiently.
  • Familiarity with ticketing systems and support tools is appreciated.
  • SAP certification(s) and/or Power BI certification(s) are a plus but not necessary.

**What We Offer**

Sony UK Technology Centre offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.

**About Us**

Sony UK Technology Centre is a leading technology company that specializes in the development and implementation of innovative solutions. We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging.



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