SAP & Application Support Specialist
2 weeks ago
**Job Summary**
Sony UK Technology Centre is seeking an experienced SAP S/4HANA Support Specialist to join our dynamic team. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our SAP S/4HANA system.
**Key Responsibilities**
- Assist project teams with SAP S/4HANA testing and documentation.
- Supervise and respond to support tickets promptly, ensuring detailed documentation of issues and solutions.
- Provide first-line support for SAP S/4HANA issues, troubleshooting, and resolving problems.
- Conduct user training sessions and develop support documentation for AIS user proficiency and self-sufficiency.
- Collaborate with the Application Support team and IT experts to implement system enhancements and optimize business processes.
- Perform regular system maintenance and data integrity checks to ensure optimal performance of the SAP S/4HANA system.
**Requirements**
- Proven experience in working with SAP S/4HANA support or development.
- Proficient in Microsoft Excel, including sophisticated functions such as XLOOKUP, Power Query, Macros...
- Knowledge of O365 tools like Power BI, Team, OneNote, and SharePoint.
- Superb communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Learning approach
- Customer focus with a commitment to providing high-quality support.
- Ability to handle multiple support requests simultaneously and prioritize tasks efficiently.
- Familiarity with ticketing systems and support tools is appreciated.
- SAP certification(s) and/or Power BI certification(s) are a plus but not necessary.
**What We Offer**
Sony UK Technology Centre offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.
**About Us**
Sony UK Technology Centre is a leading technology company that specializes in the development and implementation of innovative solutions. We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging.
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