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Supply Chain Director

2 months ago

Manchester, United Kingdom eComplete Full time
Head of Supply Chain Onboarding

At eComplete, we're seeking a seasoned professional to lead our Supply Chain Onboarding efforts. As a trusted advisor, you'll work closely with our customers to ensure a seamless onboarding experience, driving long-term value and customer satisfaction.

Key Responsibilities:
  • Develop and execute onboarding strategies to meet customer needs and goals.
  • Collaborate with cross-functional teams to ensure successful project implementation and deployment.
  • Identify and mitigate risks to the onboarding timeline and customer success.
  • Lead onboarding of Supply Chain projects, formalizing processes and overseeing implementations from end-to-end.
Requirements:
  • 5+ years' experience in driving onboarding of new customers in complex customer environments in the supply chain industry, brokerage, or 3PL.
  • 2+ years' experience in data migration and familiarity with integration options, processes, and mappings.
  • Tenacious at driving long-term customer value.
  • Demonstrated history of data-enabled decision making and prioritization.
What We Offer:
  • Competitive holidays + an extra day for your birthday.
  • Enhanced Maternity & Paternity leave.
  • 5% employer Pension contribution vs 4% employee.
  • Access to office space in Stockport & LDN.
  • Free office parking.
  • Employee discounts across our Brands.

eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group, delivering eCommerce growth on a Global scale. We utilize our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions.