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Medical Law Service Manager
2 months ago
We are seeking an experienced and skilled Medical Law Service Manager to join our team at Fletchers Group Solicitors. As a key member of our Medical Law Service, you will play a vital role in leading our clinical nurse pagination teams to deliver high-quality products to our customers.
Main Responsibilities- Lead the Senior Nurses and their respective teams to ensure team performance against KPIs and product delivery SLAs.
- Ensure that the teams/department meet their financial objectives.
- Manage the team using relevant management information.
- Review, analyse and report on team performance to the Head of Department and Director of MLS.
- Revise and/or formulate policies and promote their implementation.
- Ensure that the nurse team remains compliant with established operational regulations.
- Work with the QA Coordinator to ensure quality of the pagination products completed within the team.
- Highlight and deliver training and assist in development needed of the nurse analysts.
- Support and work closely with the Head of Department, Operations Manager and Director of MLS to evaluate the efficiency of pagination processes and improve in line with organisational objectives.
- Extensive medical legal experience and knowledge of the healthcare sector.
- Experience of medical records handling and analysis.
- Highly motivated, organised and proactive with precise and high-level attention to detail.
- Strong communication skills with the ability to disseminate information with attention to detail and accuracy.
- Experience of leading and managing teams effectively.
- Successful project delivery.
- Proven successful track record of understanding business requirements and the key performance MI required to support ongoing business improvement & business continuity.
- Ability to work with and influence stakeholders.
- Proficiency with Microsoft Office package, including advanced level knowledge of Excel.
Fletchers Group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We have transformed into the Fletchers Group, with ambitious plans for further expansion. Our offices are located in the North-West of the UK, and we offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression.
We are an inclusive employer with a diverse workforce, and we welcome applications from all diversity groups and backgrounds. We are committed to providing a culture and environment where everyone can thrive.
