Evening Room Care Specialist

4 weeks ago


South East London, United Kingdom Shangri-La Hotel at The Shard Full time

Position: Evening Room Care Specialist

Hours: Part-time (20 hours per week)

Are you passionate about ensuring every detail is perfect, from the tidiness of a guest's accommodation to the overall atmosphere of a prestigious hotel?

We are offering an exciting opportunity for an Evening Room Care Specialist to become a vital part of our Housekeeping team at the Shangri-La Hotel London, situated in The Shard. In this role, you will be tasked with maintaining and presenting all guest rooms and floor areas to meet the exceptional standards set by Forbes and Shangri-La.

Key Responsibilities:

  • Ensure all guest rooms and common areas are cleaned and maintained to the highest standards.
  • Respond to guest requests promptly and efficiently, aligning with our commitment to outstanding service.
  • Extend the same level of care to all hotel areas, from back-of-house to front-of-house.

Ideal Candidate:

  • Possesses a friendly and welcoming demeanor.
  • Has intermediate conversational English skills; full fluency is not mandatory as we provide complimentary English lessons.
  • Brings relevant experience from a similar role.
  • Is familiar with KNOWCROSS software.
  • Can lift heavy items and move furniture as needed for room inspections.
  • Is able to stand for extended periods.
  • Demonstrates flexibility, reliability, and adaptability.
  • Is comfortable working at heights in a high-rise environment.

About Us:

The Shangri-La Hotel London, located in the iconic Shard, is Western Europe's tallest luxury hotel. We blend our Asian hospitality roots with a modern Western flair, offering 202 luxurious guest rooms and suites across levels 34 to 52, all featuring breathtaking views of London. Our hotel boasts several award-winning dining venues and event spaces with river views, all situated near key financial districts and historical attractions.

Employee Benefits:

  • Competitive pension contribution scheme.
  • Generous discounts at our luxury restaurants and bars.
  • Complimentary meals during shifts.
  • Free dry-cleaning service for work attire.
  • Annual travel ticket loan to assist with commuting.
  • Staff rates at global properties.
  • Access to .CODE hospitality membership.
  • Exclusive discounts in the London Bridge area.
  • Loyalty rewards including complimentary stays and recognition for long service.
  • Investment in personal development through our online Shangri-La Academy.
  • Opportunities for internal promotions.
  • Engaging cultural events across teams.
  • Immediate enrollment in our employee recognition program.
  • Financial rewards for referring successful candidates.

Please note that all applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates.



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