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Technical Content Specialist

2 months ago

Dundee, Dundee City, United Kingdom NCR Atleos Full time
About the Role

We are seeking a skilled Technical Content Specialist to join our Information Products team at NCR Atleos. As a Technical Content Specialist, you will be responsible for creating and updating a range of customer and service publications for NCR Atleos hardware products.

Key Responsibilities
  • Team Member:
    • Create and update publications for NCR Atleos hardware products, including ATM site preparation, installation, operator, service, and parts manuals.
    • Identify improvements to publications and support transformation of delivery routes to users.
  • Project Management:
    • Prepare project plans with key milestones and deliverables.
    • Participate in review meetings with engineers and validate publications with hardware in labs.
    • Identify and incorporate required content or changes into publications.
    • Manage workload and priorities to fit project timelines and communicate information about schedule milestones that may be at risk.
    • Complete status reports and participate in department and project team meetings.
  • Cross Functional Collaboration:
    • Develop and maintain close cross-functional relationships with Engineering, Product Management, Quality, Manufacturing, and Services to ensure alignment of deliverables.
    • Contribute to process documents as part of Quality Management System reviews.
Requirements
  • Experience in an engineering, technical writing, or technical customer service role.
  • Strong communication skills both written and verbal.
  • A sense of urgency with the ability to multi-task.
  • Customer focus/user-centred design awareness.
  • Ensure adherence to standards.
  • A systematic and methodical approach to problem-solving.
  • Understanding of Product Lifecycle Management process and stakeholder roles.
Desirable Skills
  • Product knowledge; NCR Atleos ATM product family and devices an advantage.
  • Technical communication tools such as MadCap Flare/Adobe Framemaker, PTC Creo or Solidworks, CorelDraw/Designer, Solidworks Composer, and knowledge of Subversion, GitHub, or comparable document repository software.
About NCR Atleos

NCR Atleos offers a range of benefits, including an attractive defined pension plan, employee stock purchase plan, career development and learning opportunities, medical insurance, dental insurance, life and income protection insurance, illness and accident cover, health assessment, holiday buy, cycle to work, lifestyle discounts, my gym discounts, employee assistance program (EAP), and health screening.