Technical Support Specialist

3 weeks ago


Dundee, Dundee City, United Kingdom NHS Scotland Full time

NHS Scotland is committed to fostering a diverse and inclusive workforce, where every employee feels valued and empowered to excel. We are seeking a skilled Technical Support Specialist to join our Unified Communications Team.

This is an exciting opportunity to contribute to the delivery of high-quality IP Telephony Services and Unified Communications tools to users across NHS Tayside. As a key technical resource, you will be responsible for providing day-to-day support, handling second-line calls, and participating in project/service improvement work as needed.

Key Responsibilities:

  • Providing technical support and troubleshooting for Unified Communication Technologies
  • Collaborating with colleagues to resolve technical issues and improve service delivery
  • Staying up-to-date with emerging technologies and trends in the field
  • Delivering excellent customer service and communication skills
  • Meeting deadlines and working effectively in a team environment

What We Offer:

We provide comprehensive training and opportunities for professional development and career progression within the directorate. This role involves working at Maryfield House in Dundee, with occasional travel to other NHS Tayside sites. A rotational on-call rota is also required. The working hours are 37 hours per week.

Informal enquiries can be made to Charlie Quipp, Head of Service, on or via internal email. Your performance must comply with the national "Mandatory Induction Standards for Healthcare Support Workers 2009" and the Code of Conduct for Healthcare Support Workers.

Application Process:

  • Apply through the Jobtrain application process
  • Do not upload a CV, as it will not be used for shortlisting purposes
  • Posts close at midnight on the indicated date
  • For help with completing an application on Job Train, please follow this link:
  • To view our accessibility statement, please follow this link:
  • If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager to discuss any special requirements

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