IT Technical Support Specialist

4 weeks ago


Dundee, Dundee City, United Kingdom McNally Recruitment Ltd Full time
IT 2nd Line Support Desk Engineer

Our client, a leading IT Managed Services provider, is seeking an experienced IT 2nd Line Support Desk Engineer to join their Support Team. As a key member of the team, you will be responsible for delivering exceptional levels of customer service to their clients.

The successful candidate will have a strong background in IT support, with experience in Windows Desktop Operating Systems, Windows Server Operating Systems, and MS 365. They will also have a good understanding of security tools, including AV, EDR, spam, and web filtering. Additionally, they will have basic networking knowledge, including DHCP and DNS.

The ideal candidate will be passionate about developing their skills and driven to continue to progress their career within IT. They will have a can-do attitude, be passionate about client service, and be committed to improving the business and the organizations they support.

The role will involve working in a 3-days in office hybrid role, providing support to multiple clients in an MSP environment. The successful candidate will have a valid UK Driver's License and be able to work effectively in a team environment.

Key responsibilities will include:
  • Providing technical support to clients via phone, email, and remote desktop
  • Resolving technical issues in a timely and efficient manner
  • Collaborating with the Support Team to deliver exceptional levels of customer service
  • Staying up-to-date with the latest IT technologies and trends


Our client offers a competitive salary and benefits package, as well as a full induction program and dedicated in-work training time. They are committed to developing their employees and providing opportunities for career progression.

If you are a motivated and experienced IT support professional looking for a new challenge, please apply for this exciting opportunity.

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