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Client Support Specialist

2 months ago

Dunfermline, Fife, United Kingdom Diligenta Full time
Client Support Specialist

Salary: From £21,840 to £23,000

Working Hours: Monday to Friday, 9am - 5pm

Location: Remote

Role Overview:

As a Client Support Specialist, you will be part of a technology-driven organization, managing inbound inquiries from clients regarding their life insurance, savings, investments, or pension plans. Your role will involve assisting clients in planning for their future, accessing their investments, updating personal details, and providing support during sensitive times, ensuring a smooth experience during crucial moments.

Who We Are:

Diligenta is committed to making a positive impact on the lives of millions by handling some of the most significant calls individuals may ever make. We pride ourselves on being there for our clients during the important moments in life and delivering exceptional service consistently. Established in 2005, we are the leading provider of outsourced administration services in the UK Life Assurance and Pensions sector.

What We Offer:
  • No weekend shifts.
  • 31 days of annual leave (including UK Bank Holidays).
  • Eligibility for an annual discretionary bonus.
  • Access to Perks at Work (online shopping discounts).
  • Car leasing options and discounts on Jaguar Land Rover.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Annual volunteering day.
  • Supportive policies for significant life events (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing programs including health checks, nutritional advice, and mental health support.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Opportunities for personal and professional development within Diligenta.

Ideal Candidate:
  • Dedicated to providing a seamless client experience with empathy and professionalism, even under pressure.
  • Possesses excellent listening, verbal, and written communication skills, with the ability to simplify complex issues while delivering outstanding service.
  • A proactive problem solver, adaptable to changing priorities.
  • Comfortable navigating multiple IT applications with attention to detail.
  • Proficient in Microsoft Office (Word & Excel).
  • Enthusiastic about collaborating with colleagues to foster a supportive work environment.
  • Committed to continuous learning and sharing knowledge to enhance skills and best practices.

Join Us:

If you are passionate about delivering exceptional customer service and want to be part of a team that values innovation and growth, we would love to hear from you.