Senior Visitor Engagement and Programming Specialist

1 month ago


Newtownards, United Kingdom The National Trust Full time
Senior Visitor Engagement and Programming Specialist

Overview

Are you an innovative thinker with a strong background in enhancing visitor experiences? If you have a passion for collaboration and creativity in developing visitor-centric programs, we invite you to spearhead our Visitor Engagement and Programming initiatives.



Work Environment

The Visitor Engagement & Operations Team collaborates closely with various departments to enrich the quality and diversity of our visitor offerings.

Our properties, renowned for their historical significance and beautiful landscapes, attract a large number of visitors annually, and we aim to expand this reach through improved visitor services and infrastructure.



Key Responsibilities

As a vital member of our team, reporting to the Visitor Operations and Experience Manager, you will:

  • Design and implement an engaging and innovative visitor program that aligns with our strategic goals.
  • Utilize programming to attract both new and returning visitors, catering to a diverse audience while fostering connections with our mission.
  • Collaborate with internal teams and external partners to deliver a consistent and high-quality experience.
  • Lead initiatives to enhance our travel and tourism visibility, focusing on maximizing growth opportunities.
  • Oversee daily operations related to visitor experiences, managing a team to ensure seamless execution of activities.
  • Support project work related to visitor offerings and contribute to the broader property business plan, promoting inclusivity and diversity in our audience engagement.


Candidate Profile

We are looking for candidates who possess:

  • Experience in creating and delivering inclusive engagement activities within the arts, culture, heritage, or visitor attraction sectors.
  • A track record of successful collaboration with community and cultural partners.
  • The ability to work autonomously and as part of a team, fostering a positive and inclusive environment.
  • An audience-focused mindset, with skills in evaluating insights to enhance offerings.
  • Experience in operational management and event planning, including budget oversight and strategic development.
  • Strong interpersonal and communication skills, capable of building effective relationships with stakeholders.


Benefits

The National Trust is committed to fostering an inclusive culture where diversity is valued. We offer a range of benefits to support our employees, including:

  • A comprehensive pension scheme.
  • Complimentary access to National Trust properties for you and your family.
  • Loan schemes for rental deposits and season tickets.
  • Discounts on various services and memberships.
  • Generous holiday allowance and flexible working arrangements.
  • Employee assistance programs and free parking at most locations.

We are dedicated to ensuring that our workforce reflects the communities we serve, and we welcome applications from all backgrounds.



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