Farm Attraction Team Leader

6 months ago

Newtownards, United Kingdom Willerby Hill Ltd Full time

We opened the Ark Open Farm in 1990 and since then it has grown in size and popularity to become one of County Down’s favourite family attractions. Set in forty acres of unspoiled countryside the Farm is home to approximately two hundred animals of all kinds. With a wide variety of family-friendly activities on site including tractor-trailer rides, quad barrel rides, jumping pillows and play areas, as well as a series of brilliant seasonal events.

**Team Leader - up to £13 per hour, 38 hours per week over 4 set days including 1 weekend day - permanent**

This role would ideally suit experienced and capable Team Leaders who can demonstrate an ability organise and support the work of others, ensure that the team are working to agreed procedures and can build productive working relationships with all of their colleagues.

**Purpose**

To lead, co-ordinate and deliver the day-to-day visitor operations at The Ark Open Farm & work alongside the Farm Managers - ensuring an environment that is safe, engaging, well maintained and provides a first-class visitor experience.

To be the Team Leader for The Ark Open Farm, liaising closely with the Managers and the members of your team to ensure the site is consistently presented to the best standards. Manage standards, team members and any incidents and their impact on the visitor as and when they arise.

**Responsibilities**
- To be the first line leader for a group of colleagues that you will actively oversee, coordinate and support whilst at work.
- To be responsible for the small animal section on the farm; planning and managing daily and long-term care for rabbits, guinea pigs, reptiles and meerkats as agreed with the management team.
- Oversee the team on a daily basis including team job allocation and any issues that may arise within the team during daily operation.
- Act as Duty Manager, to oversee the routine daily operations of the site during opening hours and respond to incidents as appropriate (e.g. lost child, first aid, health and safety)
- Co-ordinate all day-to-day site activity which impacts on the visitor experience, with responsibility for the monitoring of site-wide presentation - reporting issues as and when required.
- Work closely with Managers & other colleagues to ensure the site and visitor facilities are safe, compliant, well maintained & fit for purpose.
- Assist with seasonal recruitment campaigns through to induction and training of new staff.
- Ensure compliance with the farm’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
- Develop and maintain a supportive and dynamic first-class service culture amongst the team, focusing on delivering a 5-star service experience to all visitors.
- Liaise with other colleagues, to ensure that visitor expectation is managed and exceeded and that key messages are consistent - regularly review all visitor information and propose and action improvements.
- To act as a public facing representative of the farm in accordance with its core values.
- Ensure visitors receive a personal, knowledgeable and positive level of service on a daily basis, liaising where appropriate with the team and management across the site.
- Has a broad and deep knowledge of their professional area and an understanding of its importance to the farm, and its visitors.
- Support the managers and other Team Leaders in overseeing the daily operations of the site during opening hours and providing cover when a manager is not on site/duty.
- To provide input to management for decision making and planning processes.
- Perform other reasonable duties and/or projects as directed by your manager.
- To assist in developing processes & practices to ensure the farm exceeds standards including leading on development of visitor signage and general maintenance requests.
- Follow and build upon the farm’s animal care standards, setting an example and guiding less experienced team members, and raising any concerns to management.

**Planning and organising**
- Operate as a competent professional with minimum supervision and work independently on all routine aspects of the day-to-day operations and take key decisions relevant to ensuring a fun, safe and enjoyable experience for all visitors in the short to medium term. E.G Weather closures (following established protocols), path closures temp signage re-deployment of staff.
- May be responsible for a defined part of a project, small internal project or a new process.
- May be responsible for supervising the day-to-day work of a number of people within a team and providing guidance based on experience.
- Accountable for delivering assigned and defined tasks within broader work and projects. - e.g. Seasonal events
- Gather, interpret and disseminate or escalate relevant information on the Visitor Experience operation at the farm on a day-to-day basis.
- Maintain adequate stock levels of items required on a day-to-day basis - e.g. animal foods

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