IT Operations Specialist

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Eden Scott Full time
Job Description

**Senior IT Operations Engineer (3rd & 4th Line Support)**

We are seeking a highly skilled Senior IT Operations Engineer (3rd & 4th Line Support) to join our expanding IT team at Eden Scott. This role is perfect for IT generalists with expertise in Microsoft O365 or VMware technologies. This is a key role where you will manage and improve IT infrastructure and systems during an exciting period of growth.

About the Company

Eden Scott is a values-led organisation committed to fostering a friendly and collaborative work environment. We offer unique perks to support our team's well-being, including bonuses, along with opportunities for training and career progression.

Key Responsibilities:

  • System Monitoring & Maintenance: Ensure systems run efficiently and perform preventive maintenance.
  • Incident Management: Handle 3rd/4th level technical escalations within the IT support structure.
  • Infrastructure Management: Manage and maintain IT infrastructure.
  • Security & Patch Management: Collaborate with the Cyber Security team to secure systems, networks, and data.
  • Backup & Recovery: Maintain and test backup procedures and conduct disaster recovery exercises.
  • Capacity Planning: Monitor system usage, scale, and grow infrastructure to meet future needs.

What We're Looking For:

  • Microsoft Servers: Experience with Server 2012 onwards, DHCP, DNS, GPO, and more.
  • Virtualisation Technologies: Expertise in vSphere v7+, hypervisor, cluster, storage, and network management for VMware.
  • Backup & DR: Knowledge in backup/replication, storage management, and restore operations.
  • Systems Management: Proficiency in patch management, monitoring, and hardware maintenance.
  • Additional skills: Azure, Veeam, Dell VxWorks, Cyber security.

What We Offer:

  • Pension scheme with employer contributions up to 7%
  • 32 days holiday, increasing with service
  • Annual discretionary bonus
  • Private healthcare, Employee Assistance Program, and free onsite parking

How to Apply:

Send your CV to Eden Scott for a confidential conversation.

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