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Luxury Client Relations Executive

3 months ago

London, Greater London, United Kingdom Grosvenor Casinos Full time
Luxury Client Relations Executive - London

Company Overview

At Grosvenor Casinos, we pride ourselves on being a cornerstone of our communities, providing a secure environment for individuals to engage in table games, enjoy our slot machines, watch and wager on sports, or unwind with friends while savoring our exquisite food, beverages, and entertainment options.

We are embarking on an exhilarating growth trajectory, making this the perfect moment to become part of our team. We are committed to enhancing our venues and investing in our workforce to ensure we deliver the finest entertainment experiences and have the most qualified personnel in the right roles.


Role Overview

Are you driven by a commitment to exceptional customer service and possess a track record of delivering top-tier service to high-value clients or VIPs, preferably within the casino or hospitality sectors? Are you fluent in Arabic?

If so, we encourage you to explore this opportunity...

We are in search of an exceptional Luxury Client Relations / VIP Executive to join our team at Grosvenor Gloucester Road Casino in London. This role focuses on managing client relations, enhancing both new and repeat revenue streams by offering unparalleled service to our esteemed VIP guests.

As our Luxury Client Relations Executive, you will:

  • Provide a tailored gaming experience for each of your high-value clients.
  • Foster relationships with your high-value clientele, gaining insights into their playing styles and preferences.
  • Document pertinent due diligence information and ensure the casino team is aware of individual client needs.
  • Coordinate and oversee high-value client retention initiatives, including hospitality, gifting, player incentives, and company reward programs, while actively seeking and responding to feedback.
  • Expand the casino's high-value membership by identifying and nurturing new clients through networking, relationship cultivation, and referrals.
  • Proactively mitigate client attrition by understanding your clients and recognizing signs of potential disengagement, implementing strategies to retain them.
  • Plan and execute promotions/events, ensuring that all team members and clients are fully informed.
  • Enhance online client engagement and assist in surpassing club/region online acquisition objectives.
  • Ensure compliance with all regulations, particularly those set forth by the Gaming Commission, and advocate for responsible gambling practices.
  • Encourage and support heightened awareness and vigilance among the team in identifying and addressing suspicious transactions and gambling issues.
  • #LI-GB1 #LI-Onsite

Qualifications
  • Fluency in Arabic is essential to meet the needs of our clientele.
  • Experience in the hospitality sector with a proven ability to deliver 'best-in-class' service to high-value players.
  • Capability to analyze data and generate reports regarding high-value player activities.
  • Demonstrated relationship-building skills, particularly with high-value clients.
  • Effective communicator, able to guide and support casino team members.
  • As we operate 24/7, flexibility to work during peak hours is required, primarily during nighttime shifts.
  • This is a full-time position, comprising 40 hours, with a competitive salary and additional tips.

We value your contributions and offer a competitive salary that recognizes your hard work and dedication.



Additional Information
  • Comprehensive Rewards Package: Beyond a competitive salary, our rewards package includes a variety of benefits, bonuses, and perks to ensure your role is both fulfilling and rewarding.
  • Induction for Success: Your success is our priority. We provide a thorough induction program designed to familiarize you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
  • Learning and Development: You will have the opportunity to learn and grow under the guidance of seasoned industry professionals, utilizing your unique flair and style to contribute to our team's success.
  • Engaging Project Work: Participate in exciting project work that will allow you to make a significant impact on our business. Your innovative ideas and contributions will be valued.
  • People-Centric Culture: Grosvenor is dedicated to its people. Our supportive and nurturing work environment ensures you have the resources needed to thrive.
  • High-Performance Culture: Join a team that embraces high performance. We set ambitious goals and support you in reaching your full potential.
  • Commitment to Growth: At Grosvenor, growth is not just a concept; it's a commitment. We foster both individual and team growth to help you succeed and excel.

Join a people-focused organization that promotes a high-performance culture where you and your team can collaborate, succeed, and grow together.

Grosvenor Casinos is committed to being an inclusive employer, ensuring that we understand and meet the needs of our candidates and clients. We strive to facilitate fair and equal access to our services. If you require any adjustments, please inform us ahead of your interview.